Minecraft Preview stuck in demo mode.

Basically, it is asking me to pay money even though I OWN Minecraft Bedrock on Windows.

Hi MirGame, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Make sure that you're signed in under the account where the game was purchased.

Your son will not be able to play the game if this was not bought under his account, he needs to have the license to his account as well in order for him to play. You can request a refund for the transaction under your account and purchase it again using his account this time so that he will be able to play the game too.

For refund request:

Please go here:

http://xbox.com/refunds

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your Minecraft problem.

Try checking the order history first as to where the purchase went. Try checking all your accounts and see if you can find the purchase that was made.

You can check the order history here:

https://account.microsoft.com/billing/orders/

There might have been some confusions on the log in when this game was purchased and might have bought on another account.

Hi Ronnieee! Thanks for your reply! I have located the purchase order number on my microsoft account even tho the purchase was made via my son's account. So that is all good. We have since also re-installed the minecraft launcher and my own and my wife's account works well. The issue is still there though that my son is stuck on the demo version.