Minecraft on Nintendo Switch support request

JeffCrumb · Apr 23, 2019

Since the last update in March, the Switch Bedrock edition is freezing every time it is started on the Switch console. Tried deleting the game and reinstalling. Also, this was happening less often before the newest patch. A quick check online says I'm
not the only one recently yet it is impossible to find links to support via Mojang or MS or XBOX support. Please let me know if/how you need stats/dumps/whatever to troubleshoot.

:)

denis97g

contact mojang support https://help.mojang.com

XBF Ruben D

Hello,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread.
We will be more than happy to answer any questions or provide solutions for any issues on your own thread.

Thank you again for posting on Xbox Forums!

DickKick’em

I have the same exact issue, and it’s August now. I’m tired of not being able to even play on a Bedrock edition world for 5 seconds without it crashing. This is outrageous. Microsoft better be working on this because I’ve been waiting months for Minecraft
to run right on my Switch. It’s stupid. If they maybe play tested it before they updated, we wouldn’t have this problem. But no. You just gotta give us the short end of the stick huh?

Your’s,

Some angry teen that just wants more cat variations.

NiteTimeOwl3533

Hi, you can contact Minecraft support with the link below, I selected the Nintendo Switch option

https://help.minecraft.net/hc/en-us/requests/new

XBF - Tali

Hello,

Thank you for contacting the Xbox Support forums. To better assist, I will need further details in terms of the error you are receiving. If I understand correctly, are you unable to access Minecraft on your new console? Did you already purchase Minecraft for the Nintendo Switch in the past?

You may also view Nintendo Switch Technical Support for a list of troubleshooting errors with Minecraft on Nintendo Switch.

Thank you,

-Tali

Minecraft on Nintendo Switch support request