Minecraft Nintendo Switch - Map Broken - "The software was closed because an error occured"

NerdiAut · May 20, 2019

Hi, let's hope I reach some support here.

I've been a passionate Minecraft player for years on pc. As I've got a Nintendo Switch I've decided to buy Minecraft for it.

I played several hours, build something nice - all of sudden during game the application just closes and I see the message:

"The software was closed because an error occured"

Usually I don't think thats a huge deal - BUT - whenever I want play again on this (and only for exactly this) map, I get the same error immediately. So as it is now, there is absolutely no possibility to play my map again. It seems like the map is broken.
Things I've tried:

.) Restart Game

.) Restart Switch (Hard Restart)

.) Start Game in Offline Mode

.) Reinstall game

.) Copy map, I get same error message on the map. All kind of new created maps work.

.) Change to default Steve Skin and back to the one I had before

I didn't do anything unusual. I'm very mad to be honest. What's the point in playing a game and seeking progress when every second all progress could be gone?

If this can't be repaired I want my money back. That's definitely not what I paid for.

All other games on my console work great. Using digital game (not card).

I hope you can help me.

:)

{Parity}

I would think that would be better addressed in a Switch forum or support channel or a Minecraft group.

NerdiAut

Thanks for fast reaction

The application settings on nintendo switch tells one to post here

xbox.com/support

found no better place to post my question

Timothy Kelly1

I have signed out of my "incorrect" account as detailed above to sign into the correct Microsoft account but when I click "Link Account" my Nintendo switch closes the game stating "The Software was Closed because an error occurred"? Anyone else having
this issue? or can Help?

1EyedReaper

I have signed out of my "incorrect" account as detailed above to sign into the correct Microsoft account but when I click "Link Account" my Nintendo switch closes the game stating "The Software was Closed because an error occurred"? Anyone else
having this issue? or can Help?

I am having the same error happen to me. Can some help.

pasqualeeno

Have you an active Nintendo Switch Online Subscription? I ask this because I found the following Q/A on Minecraft Nintendo Switch FAQ:

Can I play Realms on this edition?

Yes, Realms is available on the Bedrock edition of Minecraft for Nintendo Switch. To play online on a Nintendo Switch, you need to have a Nintendo Switch Online subscription, so this is a requirement for playing on Realms. More information about Nintendo Switch Online can be found here.

Furthermore, can you post the entire error message (better a screenshot/photo)?

Minecraft Nintendo Switch - Map Broken - "The software was closed because an error occured"