Minecraft.net dosen't show my profile but I bought the game.

Íkaro Jessé · Jan 27, 2025

On https://www.minecraft.net/en-us/msaprofile is showing [buy now] and not the [change skin]/[change username] as some days before. I already had an minecraft profile/bought the deluxe version for 5 months and I did in fact even changed the skin 2 times on the site.

On the site https://account.microsoft.com/billing/orders?lang=enUS&period=AllTime&type=All&filterChangeCount=1 is showing that I have bough minecraft on this microsoft account. My account is secure and not compromised, also I did notice that my pfp changed to an creeper and this place writen "ACCOUNT^" was

my minecraft username but not now anymore. I can join in servers, change the skin on the mc launcher, but isn't showing there. I uninstalled all minecraft files from the pc and tried to login on my profile, but the launcher was asking for me to make a new one, I closed the launcher and reopened it and my mc profile showed, I'm scared to lose the access to my minecraft profile for no aparent reason.

I'm also seeing this on the realms page "I dont have an vpn/virus and also don't have a realm but this is showing". Also sometimes the change skin and change profile appear but when I click on it just go to the page for me to buy again, sometimes even works for a moment but in 3 seconds it comes back to the buy page, I can even see my username/skin for a brief moment but I can't change it in time. Sometimes when I try to enter on the minecraft.net site this error: OOPS! We could not validate your access, please try to login again.

:)

Darhyl Amizola

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft profile.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Based on your description, I highly recommend you reach out directly to Mojang Support for further assistance as they have the tools and resources to properly investigate this on your Minecraft account:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Just in case Mojang refers you to Xbox Support, you may contact them through this link:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

SyCoPeUlTiMate

Thanks for your answer Maxen.

No, this is a new xbox one. I bought xbox in amazon FR in October.

A profile with xbox preview is register in my console. But this profile dosen't have register my xbox in xbox preview.

(Sorry for my bad english :/)

ez_ryder247

I bought Minecraft from minecraft.net, i was charged but my order isnt showing on my purchase history. I checked on minecraft.net but it showing up that i need to buy the game

Good luck the same thing happened to me pre-ordering Street fighter 6, long story short ended up losing the pre-order cause they had me buy it again when the game was released. Nice to know that these large companies have such great systems in place....

Kunstis .

I have one account bought on minecraft.net and my second account is that game pass

WellWorn

HD icon is showing and the disk is still going like a hair dryer. game dosen't recognize install.

Minecraft.net dosen't show my profile but I bought the game.