Minecraft Missing In-Game Purchases (Beta Migration Erased Purchase HIstory?)

Discus and support Minecraft Missing In-Game Purchases (Beta Migration Erased Purchase HIstory?) in XBoX Games and Apps to solve the problem; I bought the Minecraft Starter Edition on PC which came with 700 coins of the game's in game currency. I spent the coins on skins for starwars and... Discussion in 'XBoX Games and Apps' started by Zenmaster Jeff, Dec 7, 2020.

  1. Minecraft Missing In-Game Purchases (Beta Migration Erased Purchase HIstory?)


    I bought the Minecraft Starter Edition on PC which came with 700 coins of the game's in game currency. I spent the coins on skins for starwars and magic that gathering. But recently I find my purchases are no longer available to me unless I buy them again.
    The game offers no transaction history and you can't purchase items from outside the game despite the game being Microsoft owned.

    Anyway they went missing around the same time I added myself to the beta via the insider hub via xbox. Since moving to the Beta I lost my ingame purchases and removing myself from the beta and reinstalling the public version I did not get my purchases back.

    Need to confirm if there's a known issue or if these will come back. THe support websites seem to go in circles with Mojang referencing Xbox support despite me buying the PC version. This support site seems to be missing a ticket system. Has anyone had
    any luck getting purchases restored and where I need to go?

    :)
     
    Zenmaster Jeff, Dec 7, 2020
    #1
  2. FilipStarý Win User

    After migration, it is trying to make me buy Minecraft again

    And you had purchased Minecraft for Windows with this Microsoft account? Can you find the game in your purchase history?

    https://account.microsoft.com/billing/orders

    If you find the game in your purchase history. You can download the game through the Microsoft Store or the Xbox app.
    If you don't find the game in this purchase history, it means the game was not purchased or redeemed on that account.
    Yeah, the same thing happened to me. I bought Minecraft years ago on Mojang, now I migrated the Mojang account to my already existing account. Now it let's me play only the demo version.
  3. Ricardo Lechuga Win User

    Minecraft Windows 10 not owned by me anymore?

    The migration process only transfer Mojang account information, that has no relationship with Minecraft windows 10, the account that redeemed the code for the bedrock edition it's the account that will have the access to it

    Your order history will show the purchase because a code redeemed it's a game purchase
  4. ngocphi Win User

    Re-downloading a prepaid game

    then that isnt the account you downlosded it on

    unless you used the region migration tool

    everything shows up in the downlosd and purchase history

    that is nwver erased

    you will have tp go thru your profiles and find which profile has it
  5. Darhyl Amizola Win User

    I don't have access to minecraft anymore?

    Hi Kajsa! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Minecraft game.

    Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

    Your Minecraft account must have migrated to the original email address where it was first created.

    In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

    Note: After the migration, the Minecraft transaction should appear under the Microsoft account's order history regardless if the game was purchased on the Mojang website before.

    Kindly sign in to all of your email accounts on account.microsoft.com > order history > select the date of range when you purchased your Minecraft game.

    From there, check if you have the Minecraft transactions. If you have found the transactions, use the same Microsoft account to log out and re-login to the Microsoft Store and Minecraft Launcher.

    If you're unable to find the Minecraft game transaction, this can only mean that the game was purchased on a different email account. Please check your other Microsoft email accounts' order history.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  6. Darhyl Amizola Win User

    I bought my Minecraft license about 3–4 years ago. Today, I opened the launcher, it was saying, "Do you own this game or app?" and now it is telling me to buy it again.

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Minecraft game.

    Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

    Your Minecraft account must have migrated to the original email address where it was first created.

    In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

    Note: After the migration, the Minecraft transaction should appear under the Microsoft account's order history regardless if the game was purchased on the Mojang website before.

    Kindly sign in to all of your email accounts on account.microsoft.com > order history > select the date of range when you purchased your Minecraft game 3 - 4 years ago.

    From there, check if you have the Minecraft transactions. If you have found the transactions, use the same Microsoft account to log out and re-login to the Microsoft Store and Minecraft Launcher.

    If you're unable to find the Minecraft game transaction, this can only mean that the game was purchased on a different email account. Please check your other Microsoft email accounts' order history.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
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Minecraft Missing In-Game Purchases (Beta Migration Erased Purchase HIstory?)

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