Minecraft: Microsoft Says I Need to Buy the Minecraft, Despite Owning it for Years

Hi Epiping,

Thank you for posting in Microsoft Xbox Community. I am sorry that you are still prompted that you have to buy the game, even if you already migrated your Minecraft.

As part of our initial troubleshooting, kindly make sure that you are logged in using the same Microsoft account where you migrated the game. You may check it by going to https://account.microsoft.com/billing/orders

Once confirmed that you are using the correct account, please follow my recommendations below.

1. Delete the Minecraft launcher that exists on your computer.

2. Restart your computer.

3. Install legacy Minecraft launcher for Windows.

https://aka.ms/minecraftClientWindows

Once reinstalled, continue with these instructions.

1. Open Minecraft launcher.

2. If you are already logged in, click on your image and Gamer tag in the upper left corner of the screen and then on "Logout".

3. After logging out, delete all accounts registered in the launcher by clicking on the "X" next to each account.

4. In the Minecraft launcher, enter the Microsoft email and password.

If you bought Minecraft from Microsoft Store, you have to go to Microsoft Store>My Library then look for Minecraft and install.

Make sure you're signed into the Store app with the same Microsoft account that you used to buy the game.

If the above steps did not work, please clear the cache of the Microsoft store. Go to Settings> System> Apps & features> Click Store> Advanced options> Reset.

After the reset, log in with the Microsoft account that has Minecraft Java and reinstall Launcher. Check if you will now be able to play the game.

I want to make sure that you will get all the assistance that you need. If you are certain that you are using the correct email but the game suddenly disappeared from your account, I recommend that you submit a ticket directly to Minecraft support so you can be guided by Minecraft specialists and have the chance to verify the ownership of your account.

In this way, we can be assured that your case will be logged, attended and monitored in a timely manner.

Please use this link, note that the language may default to English:

https://help.minecraft.net/hc/request/new

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Except virtual agent doesn't work

I am logging in with the right account and Minecraft Support no longer deals eith these types of issues because of the migration coming to an end.

Nvm, I found out that someone stole my Microsoft Account and switched it to their email, but I've gotten access back to it now. Thanks anyway though.

What I had to do was say I don't have access to my account anymore, which involved giving my live device ID, gamertag, name and date of birth and postcode of places I often played my device on.

Unfortunately no one has access to any of your account details in this Community Forum. Our help is limited.