Minecraft Microscoft account not logging in

Hi MJ_010!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're having trouble logging into your Microsoft account on Minecraft. Here are some steps you can try to resolve the issue:



1. Make sure you're using the correct email address and password for your Microsoft account. You can try resetting your password if you're not sure.



2. Check if there are any updates available for Minecraft. Sometimes, outdated versions can cause login issues.



3. Clear your browser cache and cookies, then try logging in again.



4. If none of the above steps work, you can try contacting Microsoft support for further assistance. They may be able to help you troubleshoot the issue and find a solution. To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hope this helps!

Regards,

RodelioP.

I don’t think it has to do with that. When I log into the Minecraft website it says that I have Minecraft purchased, it won’t let me log in with this account into the Minecraft launcher. Whenever I click log in with Microsoft or I click on my account to log in, it says that there was an issue while logging in.

I logged off the minecraft account, restarted computer and opened minecraft, and logged on server, still doesn't work

After you have allowed Minecraft in Family Settings you will need to log out from your MS account in Minecraft Launcher.
Then log back in and your account permissions should be refreshed.

Thanks for the help. I tried the instructions set out in the video a few times but it didn't work. It still wants me to log in with the other MS/xbox account username.

Someone hinted that you need to log out of every minecraft account that your MS account has logged in to. I played minecraft on an xbox years ago which I no longer have but I have no idea if that old xbox account is still associated with minecraft and no
idea how to log out if it is.