Minecraft in-app purchase

Hey there Rjbu thanks for taking the time to bring this issue to us.

We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best
course of action would be to Request
a Callbackfrom one of our Xbox Billing Specialists since they are the best equipped, tool wise, to handle billing issues as we here on forums don't have access to
billing issues. Give it a shot and let us know how it goes

Hi RickyJ! My name is Ricardo an independent advisor ready to help you with this situation!

If the purchase was from Minecraft Java there is no way she can log in without using her account information, but if the purchase is from Minecraft Bedrock, in the Microsoft store app login with the account that purchased the game and in the Xbox app with an account for her

[The text above is an automatic translation and may not be exactly the same as the original text]



Hello,

Thank you for contacting the Xbox Support forums. I understand that your purchased version of Minecraft is now showing as a trial version of the game. Some users have had success resolving this error by downloading Minecraft directly from the Microsoft Store app. You do not need to purchase the game a second time.

To do this, open the Microsoft Store app, search for “Minecraft” and there should be an option to download or “get the game”. If the Microsoft Store app is prompting you to purchase the game, please confirm that you are logged in the same account that had purchased the game.

Please let us know if the error continues. If the steps above do not resolve the error, let us know if you purchased Minecraft directly through the Microsoft Store, if you are playing through the Xbox app, or if you purchased directly through the Minecraft website.

Thank you,

-Tali



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Would it matter if I purchased the redemption code at a Walmart? Because I didn't purchase the code through the Microsoft store app or on the Minecraft website

On Minecraft Bedrock on Windows 10, it signs into the account signed in on the Xbox App. If the new account you created does not have access to Minecraft, then you will have to purchase it for that account.