(minecraft) i didnt get the vanilla cape since last year

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

The vanilla cape is a unique cape offered to users who owned (whether by purchase or by code redemption) Minecraft: Java Edition and Minecraft: Bedrock Edition on PC on the same Microsoft account before June 6, 2022. Since you purchased them on May 31, 2022, and you didn't receive Vanilla Cape, I highly recommend contacting Mojang Support through this link; https://help.minecraft.net/hc/en-us/requests/ne... so they can have it checked for you.

Hello Loop,

Nilay here and I'm glad to answer your query today.

The vanilla cape is a unique cape offered to users who owned (whether by purchase or by code redemption) Minecraft: Java Edition and Minecraft: Bedrock Edition on PC on the same Microsoft account before June 6, 2022. Since you purchased them before June 6, 2022, and you didn't receive Vanilla Cape, I highly recommend contacting Mojang Support through this link https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811 so they can have it checked for you.

Source: https://answers.microsoft.com/en-us...nce-last/f72050e3-7334-462f-9169-55392d9974eb

Good Luck

Hi Mauricio! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft. No worries, let me help you sort this out.

Based on your description, since this was a promotional offer from Minecraft published on 08/15/2022, it might be possible that the system detects that your account is not eligible for the promotion.

https://www.minecraft.net/en-us/article/introducing-vanilla-cape

According to Independent Advisor John P_14: https://answers.microsoft.com/en-us...nce-last/f72050e3-7334-462f-9169-55392d9974eb

"The vanilla cape is a unique cape offered to users who owned (whether by purchase or by code redemption) Minecraft: Java Edition and Minecraft: Bedrock Edition on PC on the same Microsoft account before June 6, 2022. Since you purchased them, and you didn't receive Vanilla Cape, I highly recommend contacting Mojang Support through this link: https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811 so they can have it checked for you."

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Robi! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Since this is a promotional offer from Minecraft and it's been 2 years, they all managed to release those items to the eligible users. If you still haven't received yours, please directly contact the Minecraft team by sending them a ticket through

https://help.minecraft.net/hc/en-us/request/new

So they can further check your account through their system correctly.

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

You may also check this link for reference:

https://answers.microsoft.com/en-us...nce-last/f72050e3-7334-462f-9169-55392d9974eb

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hey Vic, thanks for reaching out for help on the forums. I'm sorry you're dealing with this confusion about the Minecraft Vanilla cape.

From what I gathered, to be eligible for the Vanilla cape, you needed to own both Java and Bedrock on the same Microsoft account before June 6, 2022. Since you bought them on different accounts, unfortunately, you wouldn’t qualify. The cape can’t be transferred between accounts either.

You can find more info about this here:

https://www.minecraft.net/en-us/article/introdu...

I hope this helps you! Let me know if you have any other questions.