Minecraft forced me to purchase again but now I can't use my original account

Discus and support Minecraft forced me to purchase again but now I can't use my original account in XBoX Accessibility to solve the problem; I couldn't find Minecraft in my purchase history, it was just GONE! So I bought the game a 2nd time but now it won't allow me to login as my original... Discussion in 'XBoX Accessibility' started by Ethan Hubert, Feb 1, 2025.

  1. Ethan Hubert
    Ethan Hubert Guest

    Minecraft forced me to purchase again but now I can't use my original account


    I couldn't find Minecraft in my purchase history, it was just GONE! So I bought the game a 2nd time but now it won't allow me to login as my original account. All of my original builds and maps are under that account. How can I get it back???

    :)
     
    Ethan Hubert, Feb 1, 2025
    #1
  2. gojira_967 Win User

    minecraft wont work

    yes i am on pc i am logged in on the microsoft store, xbox and the minecraft launcher and im also using the account i used to purchase the game, yet i cannot go on my minecraft profile on the website without being forced to log in and when i press the log in button it just asks me to log in again
  3. Paul Croteau Win User

    Gamertag with Minecraft Java is not linked to any email?

    This does not answer the orignal question, this simply offers a way to reset the password. The problem is that the users original Gamertag is no longer associated with the email address that was used to purchase Minecraft, and a new Gamertag was created and assigned to that same email. The user wants to use their original Gamertag and therefore have access to their purchased Minecraft.

    I am having this same issue. My Microsoft account did not recognize my Gamertag, I was asked to create a new one. Now when I logon I only see the new Gamertag, and I do not get credit for purchasing Minecraft, therefore I'm being promtped to buy it again. I would like my Gamertag (which was successfuly migrated in April 2021) to be associated with my Microsoft account email. THIS is the issue I think the original post refers to.

    Thanks to any help you can provide.
  4. Trevor Sun Win User

    My Microsoft account has been hacked and the hacker deleted my account. How can I get my Minecraft account back? I have original proof of purchase for Minecraft Java Edition.

    Hi Nkosana23,

    I have been contact with Minecraft support for possibilities to recover my Minecraft account. They mentioned my Minecraft account is associated with my original Microsoft account. Not the newly reopened account, even I used the same email address for reopened Microsoft account. In this case, what should I do? Can you help me associate or link my newly reopened account to my original account which the hacker deleted? If not, does it mean all my purchase with my original Microsoft account will be lost?

    Thanks,

  5. Casper2k6 Win User

    Can't use the money in my account?

    Hi, having the same problem, it was sorted for a while but now back again, I can't use the funds in my Microsoft Account my original call was sent to the advocacy team to resolve. It happened after I added a new credit card to my account, when I removed
    it the problem went away for a few days, now it's back and I can't use the cash in my account again. Will you let me know if get your problem sorted ?
  6. August N Win User

    Lost Minecraft Account

    I apologize if this was vague, there was originally one xbox nametag associated with the microsoft account, this one held my purchased instance of minecraft. One day it prompted me to enter a nametag, I entered it, and a new nametag was created that didn't have the instance of minecraft purchased. I cannot access the original nametag and it keeps prompting me to purchase minecraft.
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Minecraft forced me to purchase again but now I can't use my original account

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