Minecraft for Windows Master Collection Download

Hi kevintheradioguy,

Thanks for getting back to us.

Do you mind trying any of these two things?

First, try installing Minecraft Launcher on Microsoft Store and ensure you are signed in to the account you purchased the Minecraft for Windows Master Collection. This version could be available on the Launcher.

Otherwise, you may want to download the available version of Minecraft that matches your current device. Please check this link and install Minecraft - Download Minecraft & Server Software | Minecraft.

In any case, the versions of Minecraft did not match to Minecraft for Windows Master Collection please let us know by replying here so we can check further about this concern.

Regards,

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

You’re correct that you don’t need to buy the game again if you will install it on a new Windows device using the same Microsoft account.

Can you please sign in to https://account.microsoft.com/billing/orders and then check if you can see the order transaction for the game stated as “completed”? Once confirmed, make sure that you’re sign in on the correct account both on Microsoft Store App and Xbox App.

Did you buy "Minecraft Master Collection" or "Minecraft for Windows 10 Master Collection"? The first is only for the console. You would need to purchase the Window 10 edition to play it on PC.

If you purchased the wrong version, you'll want to submit a refund request and then purchase the correct version.

Hi Aaron, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You need to make sure that you're signed in under the Microsoft account where the game was purchased, kindly sign in to https://account.microsoft.com/billing/orders. and locate your order for the game. If you were able to see the game Minecraft for Windows simply sign out on your Microsoft Store App as well as Xbox App and then restart your laptop before signing back in. On your Microsoft Store App go to "My Library" to install the game from there.

If it's not showing from there, you may need to check all Microsoft accounts where you may have purchased the game.

Hi Deliverance82, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store:

Press the Windows key +R

Type WSReset.exe and press Enter.

Follow the prompts.

Restart your PC.

Let me know if it works!