Minecraft for Microsoft Windows 10: code says 'redeemed'

Discus and support Minecraft for Microsoft Windows 10: code says 'redeemed' in XBoX Games and Apps to solve the problem; Hi there, I purchased Minecraft back in 2012 and was looking to play the Windows 10 version as it's cross-platform. I saw that players who had... Discussion in 'XBoX Games and Apps' started by missgiri, Aug 15, 2019.

  1. missgiri
    missgiri Guest

    Minecraft for Microsoft Windows 10: code says 'redeemed'


    Hi there,

    I purchased Minecraft back in 2012 and was looking to play the Windows 10 version as it's cross-platform. I saw that players who had purchased before Oct 2017 could get the game for free because of the switch to Microsoft. When I followed the steps to redeem
    the code I found that it has somehow already been redeemed. I have only one Microsoft account and it isn't connected to the account (I have searched my purchase history and whatnot). I'm really looking for help to resolve this issue. Even at least being told
    what account my code is connected to. After sending all this information to Microsoft support team 'Melannie' has been less than helpful with her (probably computer generated) replies. I have attempted to contact support seeking assistance three times already
    and have only received short responses that do not address my explanations of the issues at all.

    Asking for help with the code:

    At this time, we advise that you return this code with your proof of purchase back to the retailer, so they can fix this for you.

    Asking for a possible new code after re-explaining the issue:

    At this time, we are unable to process your token replacement request and found it's not eligible for a replacement under the Microsoft Terms of Sale.

    Asking for information about the account that my code is tied to:

    At this time, we are unable to provide further information regarding your token replacement request.

    Honestly, not sure what to say about this. It seems like it has been a common issue (according to the forums/reddit/tweets I have read) so I don't understand why I am not receiving any information or assistance on this matter.

    I have also contacted Mojang support to see if I can get help from that end.

    Really would like some direction on where to go from here.



    :)
     
    missgiri, Aug 15, 2019
    #1
  2. ArminatorX Win User

    Minecraft

    When you redeemed your Java Minecraft on Mojang, you have gotten a 5x5 code to redeem Minecraft on the Windows 10 store.

    This redemption is a separate service of your Mojang account, and it's possible to use a Microsoft Account email that is different from your Mojang account email.

    Mojang (which gives you Java Minecraft) is separate from the Microsoft Windows Store App, which uses a Microsoft Account email when you redeemed that 5x5 code.

    After redemption of that code, the Windows 10 Minecraft is tied to the Microsoft Account email you used on your Windows 10 PC. From then on, you don't really need the Mojang account anymore, if you only want to play on Windows 10. You will then get the game
    from the Windows 10 store only, with the E-Mail account you used on the Windows 10 store during code redemption.

    So make sure you are signed in with the Microsoft Account email (which might not necessarily be the Mojang account email) when you use the Windows 10 Store app to re-download your Windows 10 Minecraft again.
  3. IanWalker6 Win User

    Minecraft Windows 10 edition

    I am trying to redeem a Minecraft windows 10 edition key from the Mojang website.

    This is the prompt I am trying to redeem from:

    --------------------------------------------------------------------------------------------------------------------------------------------------------------

    Minecraft for Windows 10

    You bought Minecraft: Java Edition during a period of time when Minecraft for Windows 10 was included for free. Claim your redeemable gift code by clicking the button below and follow the instructions. As you
    might have guessed, Minecraft for Windows 10 can only be played on Windows 10.

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    It allows for users who have purchased the java edition of the game to then redeem a code for the windows 10 edition of the game.

    This is the error message that pops up:

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Thanks for any help!
  4. CMSBrian Win User

    Minecraft windows 10 edition redeem code doesn't work.

    im having the same problem says the redeem code for windows 10 has already been redeemed but i haven't used it or i haven't played minecraft for years
  5. skulcandy9000 Win User

    I own minecraft for windows 10 but it has been removed from store

    Hi Vid30gameMADlol,

    Thanks for reaching out to us in the forums for this issue with Minecraft for Windows 10.

    Minecraft for Windows 10
    is still available for download if you've previously purchased it or redeemed a code; however, it is no longer separately sold and now comes with the

    Minecraft for Windows 10 Starter Collection
    and Minecraft for Windows 10 Master Collection as
    it is the base game.

    As you've indicated that you redeemed a code for the game, you should be able to go to the Microsoft store while logged into your account, navigate to the game's page and select to download it. You will also want to make sure that you can view the redemption
    in the same Microsoft account that you use for gaming on your PC. Check your Xbox purchase history is a great resource for beginning to
    locate the code redemption in your Microsoft/Xbox account.

    Redeem a gift card or code to your Microsoft account can provide you with help and solutions when redeeming codes for games
    and other items, such as: "If this is a Windows 10 game or app, launch the Microsoft Store app on your device and then select >
    My Library > All owned."

    Give the troubleshooting solutions a try and let us know the results.

    I hope that this helps you out.
    I redeemed my code a few years back, have downloaded it many times, but now it says that I do not own the game, and I have to "purchase I the Minecraft: Starter Pack" Please help, this is very frustrating.
  6. TogaedGrub2325 Win User

    Redeem code is already used (Minecraft WIndows 10)

    I am not an expert, and I have the same problem. I first bought the "Minecraft: Java Edition", I wanted to use the redeem code to get "Minecraft for Windows 10", so I clicked "Redeem", I got the code, but when I entered it, it said "The code has already
    been redeemed.", I checked my order history, it said that I had bought "Minecraft for Windows 10" using the code, but when I clicked install, it keeps showing me a small window with my code. I then checked whether if the account/email on Mojang, Minecraft.net,
    and Microsoft Store, it was the same. So I don't get why I can't install "Minecraft for Window 10".
Thema:

Minecraft for Microsoft Windows 10: code says 'redeemed'

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