Minecraft Education Ed - trial is complete - can't sign in

Discus and support Minecraft Education Ed - trial is complete - can't sign in in XBoX Accessibility to solve the problem; Recently, our subscription to Minecraft Education Ed lapsed. I have now renewed it, but when we go to login, the error message: Your Trial is... Discussion in 'XBoX Accessibility' started by cilantron, Jun 29, 2022.

  1. cilantron
    cilantron Guest

    Minecraft Education Ed - trial is complete - can't sign in


    Recently, our subscription to Minecraft Education Ed lapsed. I have now renewed it, but when we go to login, the error message: Your Trial is Complete... Your school will need to purchase a license for you to continue... You'll be signed out of your account.

    My question is: Can I sign into Minecraft Education Ed without uninstalling and reinstalling the app or program?

    If I can't get around this, can I save the worlds my child has created before I do this?

    He'll be VERY upset to lose all of them.

    Thank you for your help

    :)
     
    cilantron, Jun 29, 2022
    #1
  2. SammyVS Win User

    Minecraft Education Ed - trial is complete - can't sign in

  3. Christian Quinto Win User

    Why can't I sign-in in Minecraft Education?

    Hey there!

    Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

    It could be that you are trying to sign in with an account that was not assigned a license. You'll have to contact your IT administrator to verify which email you need to use.

    https://educommunity.minecraft.net/hc/en-us/art...

    I hope this helps.

    Best Regards,

    Christian.
  4. MurrayHewitt Win User

    Minecraft education edition sign in.

    Hey thanks no worries, I have done a screen shot of each section. I have labelled them in order. The last one even though it says to sign in it doesn't give us an option.

    Thank you.


    [​IMG]
    [​IMG]

    [​IMG]

    [​IMG]
  5. Ricardo Lechuga Win User

    Minecraft education edition sign in.

    Ok, sorry my bad I miss the part of the Chromebook, if the authenticator app says it doesn't exist could be that you are writing the account wrong, sometimes we miss some letters for example or you are not using the Microsoft authenticator app that is the one that will work for that

    Could you share a screenshot of the message you have on Minecraft? Probably you are missing the option to use a different authentication method
  6. Ricardo Lechuga Win User

    Minecraft education edition sign in.

    Glad to know you finally fixed it, have a great day
Thema:

Minecraft Education Ed - trial is complete - can't sign in

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