Minecraft Education - Commercial Purchase - "Sorry, we need additional information to...

Hello snake1150,



Welcome to the Microsoft Community.

It looks like you're experiencing authentication issues when purchasing Minecraft Education Edition and have tried the usual solutions (switching networks, using a different phone number, trying a different browser) and still can't resolve it. You can try the following:



1. In your browser, press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac) to open the Clear Browsing Data option.
Select Cached images and files as well as Cookies and other website data and click Clear data.
When finished, close and restart your browser and try the purchase again.
2. Using different browsers and devices
If you've tried different browsers and the problem persists, try verifying with a different device, such as a phone or tablet, to see if you get different results.



You can also contact the support staff of the corresponding game to check the cause.

Please feel free contact me if you need more help.



Best regards

|Microsoft Community Support Specialist

Hi,Brendan Allen1

Welcome to the Microsoft Community.

Knowing that you are having trouble purchasing a Minecraft Education license in the Microsoft 365 admin center, you can refer to the following suggestions:

Visit the right page: make sure you navigate to the right page in the Microsoft 365 Admin Center. You can try visiting the Minecraft Education purchase page directly from Purchase Commercial Licenses – Minecraft Education .

Check permissions: Make sure you have the administrator permissions required to purchase a license. Only IT administrators or users with the appropriate permissions can make purchases in the Admin Center.

Search for Minecraft Education: Search for “Minecraft Education” using the search bar in the Microsoft 365 Admin Center. This can sometimes help locate the specific section where the license is purchased

If the problem persists, it may be related to browser caching or compatibility issues. Try using a different browser or clearing your current browser's cache and cookies, and revisit the Admin Center, taking care to keep your personal information private.

If none of these methods work, it is recommended that you contact Microsoft Education Support for guidance specific to your account.

https://support.microsoft.com/education

Best regards

Zoro-MSFT | Microsoft Community Support Specialist

Hello Dominic Luddy,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to cancel Minecraft Education that was tied up to your work account. Let us check and see on what we can do to help resolve your concern in a timely manner.

To cancel your previous subscription associated with your work account, you need to sign in to your Microsoft 365 account admin center page. Please note that only IT Admins have access to Admin Center so you'll need to reach out to your IT Admin for assistance with license management. If you are not sure which type of license you have or are an educator who purchased licenses in Store and no one in your school has access to Admin center, contact our support team where you can find in the link here: License Management Options for Minecraft Education – Minecraft Education



We thank you for sharing your concern to us and glad that we are able to provide information related to your concern.



Sincerely,

Hey there, Capybara Capy

You can sign into the Minecraft Education site using a Microsoft account or your work/education account. To sign in, please go to their website here: Home | Minecraft Education

You can find out more on how to get started with Minecraft Education here: Minecraft Education for Educators | Minecraft Education

More support articles and information can be found here: Get Set Up – Minecraft Education

Just so you are aware, the Minecraft Education team have their own forum for support here: Topics – Minecraft Education where you can post questions and ask for help and support.

Hope this information helps,

Nathan

Hi Brooke,

Thanks for reaching out to the forums! We are sorry to hear about your issue and would like to help out. Your schools Microsoft 365 Education subscription will determine the actual cost of Minecraft EDU for your school. In the meantime, I will go ahead and give you the link for the official Minecraft EDU page where you can verify your account status, download the game and get info for educators and IT staff. Quick Start | Minecraft Education Edition., Please let us know if this help or if you need anything else.