Minecraft Dungeons game not owned

KalebFRS · Mar 18, 2023

Hello,

I recently re-downloaded Minecraft Dungeons however It says I don't own the game. Launched through Minecraft Launcher. Tried from Microsoft store and downloading the installer from Minecraft.net to no avail. I also have a regular Minecraft account associated to this and it lists MC dungeons as one of the games I own on Minecraft.net however there is no record of it anywhere on Microsoft's end. It was purchased from Minecraft.net not Microsoft store.

I've tried signing out and signing back in & reinstalling launchers.

Thanks

:)

Rostom L

Hi KalebFRS!

Just to confirm, you've already migrated your Minecraft account to a Microsoft account, correct?

Please make sure that you're using the correct Microsoft account where you migrated your Minecraft account. You may also review your email history and find the migration details to confirm your correct account.

If you have other Microsoft account, please try to check it as well.

Then try to reset your Xbox app and the Microsoft Store.

Repair/Reset apps - https://support.microsoft.com/windows/repair-ap...

Check as well on your PC Settings > Accounts. Make sure it's your correct account that's signed in. Try as well to switch to a local user.

Rostom L

I appreciate all your efforts. Since this is an entitlement issue, it would be best that you directly contact the Minecraft Support team for further assistance. Your account must be checked or investigated properly. They all have the means to do it for you. Contact them here https://help.minecraft.net/hc/en-us/request/new

KalebFRS

Hi !

Just to confirm, you've already migrated your Minecraft account to a Microsoft account, correct?

Please make sure that you're using the correct Microsoft account where you migrated your Minecraft account. You may also review your email history and find the migration details to confirm your correct account.

If you have other Microsoft account, please try to check it as well.

Then try to reset your Xbox app and the Microsoft Store.
Repair/Reset apps - https://support.microsoft.com/windows/repair-ap...

Check as well on your PC Settings > Accounts. Make sure it's your correct account that's signed in. Try as well to switch to a local user.

Hi Rostom,

Thanks for your reply,

MC Dungeons was purchased post migration.

The account has achievements from MC Dungeons listed on Xbox profile, On my Mojang profile which lists the username on the website, lists MC and MC Dungeons as owned games. I can log into MC without trouble using the same account listed previously but MC Dungeons remains unable to be played or installed.

What I've tried;

* Logging in and out of Microsoft account from PC

* Removing Microsoft account from Xbox & Microsoft store

* Uninstalling & reinstalling Minecraft Launchers (Microsoft store, Mojang installer Windows 10/11 & Windows 8)

* Logging in on another device

None of which has been successful

At some point this account has owned MC Dungeons but it isn't listed on Microsoft's end, Only Mojang's end.

Thanks for any advice,

Ronnieee

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you have a question about owning Minecraft dungeons.

Actually, Minecraft dungeons needs to be purchase for you to own it as it was not included in the promotional bundle with Bedrock. But this game is for free to play if you have an active game pass subscription though.

If you have been playing the game without buying it then it must have been through game pass subscription.

MoeZArts

Minecraft is available on Xbox Game Pass
https://www.xbox.com/en-US/games/minecraft. Minecraft Dungeons is available thru Game Pass on Xbox and PC

https://www.xbox.com/en-US/games/minecraft-dungeons.

Minecraft Dungeons game not owned