Minecraft Dugeons Closes randomly

Hello George Clensy,

Thank you for your prompt response and truly apologized for some delay in our end.

We would like to ask if you managed to solve the problem with the troubleshooting steps we have provided or please provide us updates on the status of the issue you are experiencing.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello George Clensy,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello George Clensy,

Thank you for getting back with the thread.

Here are additional troubleshooting steps that we can perform:

1. Make sure Windows is up to date

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available
  

including optional updates for your device.

• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. Make sure Xbox app is up to date.

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there is any updates available for the Xbox app. If an update is available, select Update.
  

3. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

4. Repair the game

• Open the Xbox app for Windows.
  
• In My Library, select the game title.
  
• Select the More options (…) button and choose Manage.
  
• Select Files and then Verify and repair.
  

5. Uninstall and reinstall Gaming Services

• Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  
• In Windows PowerShell, type the following command and press Enter:
  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  
• In the same window, type the following command and press Enter:
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  
• Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  
• Restart your device and try to install the game again.
  

6. Uninstalling and reinstalling the game

> If you're having trouble getting a game to play, uninstalling and then reinstalling the game might help. Occasionally, game files may get corrupted or altered, especially if you've had a malware problem or are running a game modification on your device.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello George Clensy,



Greetings!



Thank you for posting in Microsoft Community.



It appears that you are experiencing random crashing issue with Minecraft Dungeons in your Windows device. Let us check and see on what we can do to help resolve your concern in a timely manner.

As per game developer support team, crashes can occur on your device for many reasons. Some common issues that appear on Windows may cause these two errors:

• Unreal Engine is exiting due to D3D device being lost.
  
• GameThread timed out waiting for RenderThread.
  

These crashes may occur when using an integrated graphics chipset or not meeting the minimum requirements needed to run Minecraft Dungeons. Try the following to help reduce crashes:

• Ensure your PC meets the Minimum Requirements. 
  
• Update graphics drivers for NVIDIA, AMD, or Intel graphics cards. 
  

When the game crashes, a prompt appears with crash reporting information that can be sent to the team if you want to submit it. This information helps us fix crash issues in future updates. To submit your ticket request, follow the steps below:

• Go to this link: Contact Us | Minecraft Help
  
• fill out the form by providing the needed information.
  
• then click Submit.
  

For your reference, see: Minecraft Dungeons FAQ | Minecraft Help

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

As I said in my question my pc is very under spec for the game, it says that a dungeons process crashed when it crashes (sorry for the slow response I thought I pressed send but didnt)