Minecraft didnt receive Vanilla cape

Hi Robi! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Since this is a promotional offer from Minecraft and it's been 2 years, they all managed to release those items to the eligible users. If you still haven't received yours, please directly contact the Minecraft team by sending them a ticket through

https://help.minecraft.net/hc/en-us/request/new

So they can further check your account through their system correctly.

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

You may also check this link for reference:

https://answers.microsoft.com/en-us...nce-last/f72050e3-7334-462f-9169-55392d9974eb

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello Loop,

Nilay here and I'm glad to answer your query today.

The vanilla cape is a unique cape offered to users who owned (whether by purchase or by code redemption) Minecraft: Java Edition and Minecraft: Bedrock Edition on PC on the same Microsoft account before June 6, 2022. Since you purchased them before June 6, 2022, and you didn't receive Vanilla Cape, I highly recommend contacting Mojang Support through this link https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811 so they can have it checked for you.

Source: https://answers.microsoft.com/en-us...nce-last/f72050e3-7334-462f-9169-55392d9974eb

Good Luck

Sadly you can't receive the vanilla cape if you have one version on one account and the other on a different account
Is stated here:
https://help.minecraft.net/hc/en-us/articles/83...

Sorry

Hello Kian, this is Manuela!. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

If you purchased both Minecraft editions before Mojang announced the Bedrock + Java bundle, and you didn't receive the vanilla cape in your account, I recommend you reach out to Minecraft support regarding this matter by using the link below:
https://help.minecraft.net/hc/en-us/requests/new

Additionally, allow me to share the official vanilla cape announcement:
https://www.minecraft.net/en-us/article/introdu...

Hi uhqqoW!

Welcome to the Microsoft Answers Community! I'm sorry to hear you haven't received your vanilla cape. You will need to contact Minecraft Support here for additional assistance with your issue: https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811 They will be able to look into your account further to determine your eligibility to receive the cape and if so manually add the cape for you.

Additionally, you can take a look at this help article with more information about who's eligible to receive the cape: https://help.minecraft.net/hc/en-us...-and-Bedrock-Edition-for-PC-Vanilla-Cape-FAQ-

I hope this answered your question, if it did, please mark this as the answer to help others! If you need more help, shoot us a reply!

Happy Gaming!