Minecraft code redeemed but no tokens received in PC game

Hi Ramon van Waas,

Welcome to Microsoft Xbox Community Forum. I understand that you have redeemed a Minecraft gift card through Minecraft.net/redeem, but you have not received the tokens in your PC game. This can be frustrating and I apologize for any inconvenience this may have caused you.

There are a few possible reasons why this might happen. One is that there may be a delay in processing the transaction. Sometimes it can take up to 24 hours for the tokens to appear in your account. Another is that there may be a sync issue between your Microsoft account and your Minecraft account. This can happen if you have multiple accounts or devices linked to the same email address. A third possibility is that there may be a glitch or a bug in the game that prevents the tokens from showing up.

To troubleshoot this issue, please follow these steps:

- First, check your order history on Minecraft.net/redeem and make sure that the transaction was completed successfully. You should see a confirmation message and a receipt number.

- Second, log out of your Minecraft account on your PC game and then log back in. This will refresh your account and sync it with your Microsoft account.

- Third, check your Minecraft marketplace on your PC game and see if the tokens are there. If not, try restarting the game or your device and then check again.

If none of the above steps work, please contact Minecraft support at Contact Us | Minecraft Help and provide them with your receipt number and your Minecraft username. They will be able to investigate the issue further and help you get your tokens.

I hope this information helps you resolve the issue with your Minecraft tokens.

Kind regards,
Marrion

I have a person that is trying to redeem his codes on his madden game in the amount of 5k tokens but once he got to a 1k he would was able to retrieve this token and when he pre ordered the game and was to supposed to receive a pre order token award...any
idea why he wouldn't be able to retrieve these tokens...he also was able to put in over the asked time on the game in order to receive these points...

Hey there -

I see you mention that you purchased the console bundle in November of 2016. When did you redeem the code for Gears of War 4 that was included with the bundle? In order to qualify to receive the legacy collection, the token had to have been redeemed by December
31, 2016. If you redeemed the code after that, unfortunately you would not qualify to receive the collection of prior games.

Let us know!

Hello the code Iam trying to redeem is for minecraft Java PC game

Hey there, Mi Li_680

Is it a 25-digit code that is in this format xxxxx-xxxxx-xxxxx-xxxxx-xxxxx (Please do not share the code)?

can you try redeeming the code via the Minecraft site here: Redeem Minecraft Tokens and Gift Cards | Minecraft?

Thanks,

Nathan