Minecraft bedrock realms renewed and charged me after i cancelled it.

Hi Jenkin, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copying the order number. Once you have it simply go to the refund web form link here:

https://support.xbox.com/en-HK/forms/request-a-...

I ended up cancelling auto-renew entirely and temporarily deactivating my realm completely so I could set it up to be charged at times more convenient for my fixed income. Currently, I manually renew my 2-person realm every month now via my Nintendo Switch (on which I have the Switch version of Minecraft Bedrock), but I wouldn't call that a solution or even a workaround, because the problem is that auto-renew on Microsoft is correctly taking payments but not actually resulting in renewing a 2-friend realm.

Renewing manually every month on a completely different non-Microsoft game console that I also have Minecraft for is not a viable workaround for autorenewing a realm for someone who only has Minecraft Bedrock on PC.

There must be something buggy in the communication between a Microsoft server saying "the subscription has been paid this month" and the Mojang server that's supposed to answer "okay, we confirm that the existing realm is successfully renewed for the next 30 days" (or, what I think we'd all appreciate at the very least: "there was a problem renewing the existing realm, refund the customer their payment and tell them there was a problem").

(I haven't tried auto-renewing via Nintendo but problems with that method wouldn't belong here anyway.)

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help Minecraft realms issue.

Actually, you are not being charged yet unless the subscription will renew after a month. So if you have cancelled this before it will renew, supposedly it will just expire and does not charge you for anything.

There is a possibility that this pending charge is just an authorization charge and you will not be charge unless you turn the autorenewal on again.

Hope that helps!

I figured out how to fix this, go into your Microsoft subscriptions and go to your realms subscription. Turn off auto renewal and then when the pop up asks if you’re sure you want to cancel auto renewal, say no. Then go back to your Minecraft realm after resetting the game. It worked for me!

I was having this problem, I canceled my subscription last winter. Yet, I was still being charged for the 10-person realm, even though Minecraft said that my realm was expired, I was still getting charged! Even after my card number got changed. My fix for this was going to xbox.com and singing in to see my payments and billings, turning off reoccurring payments, then canceling the subscription.