Minecraft Bedrock - Asking me to unlock game that I own.

Hello Jeans007,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play Minecraft Bedrock edition however, you were asked to purchase the game that you already have license to play. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, you get a message unlock game. If this error message could have been Demo version, then it could be best explained by this support article from the Minecraft Support - I Can Only See The Demo in Minecraft: Bedrock Edition | Minecraft Help. However, since it is different, we can try to check if your account signed into the game is the one that stores your license to play Minecraft Bedrock. We have here steps for you to determine and we would like to ask you questions about your set up to further assist you.

1. May we ask for the screenshot of the issue? Please conceal any personal information like gamertag/username, full name and email address.
   
2. Do you mind checking your game license on Minecraft website? Please go to this link and sign into your account - Minecraft Login | Profile
   
3. Did you install the Minecraft Launcher on Microsoft Store? Or did you install the game's app version? Try to install this instead - Minecraft Launcher | Microsoft Store
   
4. Did you previously install Minecraft and play it before you made an upgrade to your computer? Is your computer updated?
   
5. Is this the only game you are having issues with?
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Kathy A.

Xbox Forum Moderator

Microsoft Community

Im having the same issue could you help me resolve it

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Jeans007,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play Minecraft Bedrock edition however, you were asked to purchase the game that you already have license to play. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, you get a message unlock game. If this error message could have been Demo version, then it could be best explained by this support article from the Minecraft Support - I Can Only See The Demo in Minecraft: Bedrock Edition | Minecraft Help. However, since it is different, we can try to check if your account signed into the game is the one that stores your license to play Minecraft Bedrock. We have here steps for you to determine and we would like to ask you questions about your set up to further assist you.

1. May we ask for the screenshot of the issue? Please conceal any personal information like gamertag/username, full name and email address.
   
2. Do you mind checking your game license on Minecraft website? Please go to this link and sign into your account - Minecraft Login | Profile
   
3. Did you install the Minecraft Launcher on Microsoft Store? Or did you install the game's app version? Try to install this instead - Minecraft Launcher | Microsoft Store
   
4. Did you previously install Minecraft and play it before you made an upgrade to your computer? Is your computer updated?
   
5. Is this the only game you are having issues with?
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Basically, it is asking me to pay money even though I OWN Minecraft Bedrock on Windows.

I have followed these steps and still face the same problem. It still asks me to purchase the game even though I already own Minecraft Bedrock.