minecraft add on not downloading

downloaded minecraft last night don't have any minecraft buddies yet feel free to add me

You might have to download it from in the game itself. Some add-ons, especially in Minecraft, are usually downloaded in game, and don't show up as an add-on in the manage game section.

Hello treborDW,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

Sorry to hear you're having trouble. Basing on your forum category, your son is playing on mobile or is he on a different platform? Can you confirm which add-ons are you trying to download?

If you haven't tried it yet, please try to clear your Minecraft Marketplace cache.

1. Navigate to Settings and select Storage.

2. Click Clear Marketplace Cache.

3. Restart Minecraft and retry your download.

You can also try to check if using a different network will work like data/hotspot when downloading the add-ons. If the same issue will persist and the add-ons still won't download, you may need to reach out to Minecraft support so they can help. https://help.minecraft.net/hc/en-us/request/new...

For your reference https://help.minecraft.net/hc/en-us/articles/24...

I hope this helps, I will be awaiting your response.

Regards,

Belle

Thanks for your help so far. Here is more information and answers to your questions.

The download was an add-on for his minecraft game. Minecraft was downloaded when I was able to grant allowances.

I do have controls that don't permit him to play above a "T" rating.

It does not show up in his Browse Games area and is not checked as part of his minecraft game add-on list. It only shows up on my profile.

Thanks

It didn't work either. In fact, I don't know if this is going to help. We spent some Minecoins, so the profile received the coins and we could spend them on two add-ons, but neither of them can be downloaded. As I said, we always face: Sorry, this content was not able to be downloaded.