Minecraft Account is Different After Migrating From Mojang to Microsoft

When Minecraft stopped working, I used my Microsoft account. And this issue happened after I changed my main alias from E-Mail 2 to E-Mail 1. I can play Minecraft if I log in with my E-Mail 2.

I purchased Minecraft on my Mojang account before the migration, but I don't use my mojang account and that Microsoft account that was migrated to.

With my Mojang account (E-Mail 1) migrated to Microsoft account (E-Mail 4) I bad the Java Edition. With my first Microsoft account (E-Mail 1, now 3) I had Minecraft Bedrock Edition. And with the other MIcrosoft account (E-Mail 2, now 1) I have both Java and Bedrock.

I purchased Minecraft Bedrock Edition on my Microsoft Account (E-Mail 1, now 3) from the Microsoft Store and I purchased Minecraft Bedrock Edition on my Microsoft account (E-Mail 2, now 1) from the Microsoft Store but the Java Edition I purchased from minecraft.net. On my Mojang account (E-Mail 1, now migrated to Microsoft Account with E-Mail 3) I bought Minecraft Java from minecraft.net.

Hello, Portia. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Did you have two mojang accounts (one with Java and one with Bedrock), or did you have one mojang account (which had Java) and one Microsoft account with Minecraft for Windows, and you migrated this mojang account with Java to the Microsoft account that had Minecraft for Windows?

I ask because you cannot migrate two mojang accounts to only one Microsoft account. So if you had one mojang account with java and one mojang account with bedrock, you migrated them to two different Microsoft accounts.

Thank you for your reply RichieB_. However, I tried contacting Mojang support but this is what they sent me.

As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended.

If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support.

I have tried requesting a ticket for two different topics but they just send me the same message. Is there by chance a different way to contact Mojang/Microsoft?

That's normal, you can't access the old Mojang account after the migration, you need to use the email you used to migrate the Mojang account to, in the launcher you need to select Minecraft Java and then Microsoft login and then use the email you use during the migration process

hi Ricardo,

Thanks a lot but I know how how to reset my Microsoft account and this is not the problem and of course I've tried this option.

Here is the timeline:

1) Minecraft JAVA Edition bought from minecraft.net

2) Game is working with Mojang account

3) Mojang accounts have to be migrated to Microsoft account ( system announcement)

4) Migration done

5) Game cannot be used using Microsoft account after migration

6) Game cannot be used using Mojang account after migration

7) Several emails sent to MOJANG and minecraft.net for help - response: we cannot help, please contact Microsoft as this now in hands of them

8) Several emails sent to MOJANG and minecraft.net for refund - please refund as I bought the game from you and it's not working

9) I'm not able to contact Microsoft for this problem - the only channel to get in touch with Microsoft is this community

Best regards,