Minecraft account has been hacked & now locked out

Hi Susan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry your daughter is experiencing this on her Minecraft account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Kindly try to follow the instructions in the interactive tool using the link below in order to recover her account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the steps above didn't work, proceed to reach out to Xbox Support for further escalations as they have the tools and resources to properly investigate this case. Here's how to contact them:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Well, the only way to get "hacked" on Xbox live is if YOU gave your personal information or an email of yours. It's your responsibility, hence you own the account. Call support so they can investigate it.

Did you give out your E-mail Address and Password? Also don't post his GT in future. Unauthorized Access can take some time to investigate. Sit tight and they will get back to you as soon as they can.

If your account was compromised, call phone support IMMEDIATELY and report it. The Forums cannot help you in this matter.

i kinda wanted a microsoft helper to ask instead of someguy playing xbox. cuz they can help me more