Minecraft account hacked, need help was changed to a different email

Hello,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi x XS1,

Thanks for getting back to us.

We would like to ask if you can launch Microsoft Store and Xbox app then sign into the same account?
Also, try to update Gaming Services and install Xbox Identity Provider. You may do that by:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   
6. Launch Microsoft Store and search for Xbox Identity Provider and install or update.
   

Please update us how it went. We look forward for your reply.

Regards,

Hi, I managed to get it back, once I did I changed the security details to my previous phone number, now it says I've been blocked

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

I have exact the same problem. My Email was hacked a few days ago and i think somehow the hack also hacked my Microsoft which has the Email and changed the Email from my Minecraft account to another one.