Minecoins not appearing after purchase

TheWizard19 · May 11, 2020

I purchased two mine coin packs on windows 10 Minecraft and still have not received them nearly 24 hours later. I have scoured the internet looking for a solution and none of them have worked.

:)

WPAK

Hi there,

be sure to track if it shows any possible reason at http://account.microsoft.com at the purchase section.

If nothing is showing there or no issues are shown then it may be best to contact Xbox Support via Phone (or Chat) to see if they can look into the issue.

Let it know when there are any results

Rodrigo Oliver

It appears that on iOS, you can only add Minecoins through an in-app purchase.

JosefLBohorquez

If you used Microsoft balance the best option is view and access to the coins is opening the game on Xbox console
Once opened you can purchase the desired thing in the marketplace
And only after that you are going to be able to see the item purchased in the marketplace in your Nintendo Switch ready to be downloaded

But before that the minecoins are not going to appear in the Switch.
The same happens if you purchase minecoins on switch and then you access to a different platform without purchasing the content itself in the marketplace

Jesse E'

Sorry about that Mat. I'll recommend you reach out to Minecraft support and ask to be rerouted to an agent. They can look into your account and assist you with this problem. You can do that here https://help.minecraft.net/hc/en-us/requests/new

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It could sometimes take upto 24 - 48 hours to get them depending on the servers. I'll recommend you wait it out. Sorry for the inconvenience

Minecoins not appearing after purchase