Minecoins in wrong account

Hi Ellie_sweetie,

We appreciate you for bringing this up to Xbox Community Forum.

We understand the inconvenience caused. As per description, the Minecoins of you daughter was erroneously redeemed to your husband's account who is the family admin. Let us check on this together and sort this out to assist your concern.

As of the moment, nothing can be transferred between accounts and vendors usually do not refund gift cards once redeemed. Redeem Minecoins & Minecoin FAQ | Minecraft.

The best option to your situation now is to buy digital gift from Minecraft using the Minecoins and gift it to your daughter. Refer to this link How to Digitally Gift Minecraft: Java & Bedrock Edition for PC – Home.





Another helpful article here. What are Minecoins in Minecraft and how to buy them? (sportskeeda.com)

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Ellie_sweetie,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi, for this request, I'd recommend reaching out to Official Xbox Support to chat with a billing agent. You can contact them at the following link: https://support.xbox.com/contact-us

Hello, Wenc514. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Unfortunately, nothing can be transferred between accounts. And usually vendors do not refund gift cards once they are redeemed - so do Xbox. Sorry about this.

The only way to prevent this is to make sure you are signed in with the same account that will receive the code and double check when redeeming the code.

Feel free to ask back any questions.

Hi Jesse,

Thank you for that advise. I have reached out and they have were able to 'grant' (their words) the minecoins.

I now wonder what I did wrong or if there is a better way of adding these minecoins to the account? I am nervous to add a second card I have.

This is the link I used and scrolled down to the card that matched the one in my hand.

https://www.minecraft.net/en-us/redeem

Regards

Mat