Minecoin missing after purchase of Window 10 Starter Pack

I am running into the same issue with missing minecoins from the starter pack as well. The only reason the starter pack was purchased was to get a few minecoins to start and they do not show up in the account. The same steps that lindros2 has followed
have been attempted as well with no luck.

Hi Presentelaw,

Thank you for posting on the Xbox forums. I'd be happy to answer that.

If you already have purchased the Starter Collection, I wouldn't recommend purchasing the Master Collection as well. The difference between the two collections is that the Master Collection comes with 1000 Minecoins, while the Starter Collection comes with
700 Minecoins. Besides the Minecoin difference, the Master Collection includes a few more Skin packs. On the

product page in the Microsoft Store, click on "Compare editions" next to "Overview" for an outlined view of the differences.

I hope this helps!

Hello,

So i followed your link you provided but it just sends me back to the forums in an endless loop. I also tried re-logging but they didnt show up.

Is there another way i can receive the minecoins?

Hello squidy fan,

I'm sorry to hear that your Minecoins are missing.

I would suggest going to look at your recent purchases to verify that the transaction went through.

If it did, then try relogging into your account. If they still don't show up, then you can contact Microsoft Support by going to https://support.microsoft.com/

I hope that you can get everything worked out!

-

Thank you for your reply.

1. I can confirm I can find the purchase on account.microsoft.com

2. I restarted the game and computer and nothing changed

3. I checked the iPad, it was logged in with the Microsoft account in Minecraft and could verify that the purchase was also available there. The skins and resource packs could be used on the iPad. However the Minecoins balance was still unchanged and was
missing the 700 coins.

I followed your link to Xbox support but am unable to get anywhere useful. Most links are related the Xbox console gaming. Every link I follow that could be related to the Windows 10 store lead me to some form of useless FAQ and then I go back in circles.
I got to a chatbot that gave useless replies and redirected me back to the same FAQs.

Please help, this is a pain.