Microsoft Xbox One Wirelless Controller Broken Usb Dongle

Hi there ZodiaB, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If your controller doesn't have Bluetooth, you can use it with a wired connection by plugging it directly into your PC using a USB cable, as it would be the only alternative if your wireless adapter is broken. There is no other way to connect it wirelessly.

You can try to get another wireless adapter from authorized Xbox retailers (availability may vary depending on each retailer):

https://www.xbox.com/where-to-buy

You can also check if there is one available from the Microsoft Store online, if it's possible in your region, and if they are not out of stock.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

After the Anniversary Update, both my wireless dongle and Xbox One controller (both OEM) appear to be broken.

The dongle doesn't show up in Device manager, despite switching to different USB ports.

The gamepad now won't stay turned on, even connected via USB. Isn't detected in the "Xbox Accessories" app.

"After the Anniversary Update, both my wireless dongle and Xbox One controller (both OEM) appear to be broken.

The dongle doesn't show up in Device manager, despite switching to different USB ports.

The gamepad now won't stay turned on, even connected via USB. Isn't detected in the "Xbox Accessories" app."

I have exactly the same problem..

Do you have the Dongle for the controller? Usually, they suggest getting the USB dongle( Xbox one direct) instead of the basic connect.

Are you using 3rd party Bluetooth receiver on PC or the official Microsoft Xbox One controller dongle for Windows 10?

To rule out issues with Xbox Elite 2 controller I would connect it to phone and try to play something (any free game would do with controller support), both Android and iPhones now support Xbox One controllers as input methods. If there is no issues on phone
then it's 100% faulty Bluetooth receiver on your PC. If the issues also present when playing on phone, then you have faulty controller.

If the issue is with controller itself or Microsoft USB dongle you need to contact Xbox Support at https://support.xbox.com/

If the issue is not with a controller itself and you are not using official Microsoft USB dongle, I would look into getting one or replacing your Bluetooth receiver with a better one with Bluetooth 4.0 support or higher.