Microsoft Xbox mess up my computer pin log in

We can’t log in anymore my pin is gone and when I click set up my pin it asks for an app in Microsoft store how do I get out of here? I already tried resetting my computer

Yes but I already was before, I started up my computer and the pin I use on it is gone so it now says set up a pin, and when I click on that it asks me if I want to open an app for it since there isn’t one available so now I’m stuck on my log in acreen

Hi, thank you for the advice but it specifically is not asking for an Xbox pin, and will not let me enter more than four digits when prompted for my non-existent pin. Whenever it says my pin is incorrect, it explicitly tells me to change my pin through Windows Hello. Everything that is going on here is all on Windows computers. No consoles are involved. I can't get a screenshot at the moment as the computer that's been having the error is currently in use and I cannot get access to it, I will edit this post or reply to it with a screenshot when I am able to get to it. A quick rundown of the situation is as follows:

There are two computers upstairs, one with Gamepass Ultimate, one without

We are trying to put the Gamepass Ultimate account onto the computer that does not have it.

When trying to sign in, the Xbox PC app asks for a Windows Hello Pin that does not exist

There is no possible way to bypass this pin, and no pins work, as no pin exists.

We try logging a different account onto the computer, it asks for another pin that does not exist.

App thinks its a dictionary attack and locks us out of the Xbox PC app

We just want to get my account onto a new computer, that's all we want, but it's asking for login info that doesn't exist

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today AC_948

Hello PIN is asked inside Xbox app?

May I know if the actual user has a PIN enabled?

If yes, did you try putting that PIN?

Or if you own computer has a PIN, did you try putting your computer PIN?

Also, sometimes when you enter PIN wrongly after three times or more, it ask you the password instead, did you try that?

Thanks in advance for your reply

Tried on two different computers, different browsers, and got the same result. Tried it on my phone, logged in, but can't access my profile. I feel like there's something messed up with the website.