Microsoft won't accept my details for verifying my account

Hi Cameron MacDonald1,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi Cameron MacDonald1,

We appreciate you for bringing this up to Xbox Community Forum. We hope that you are doing well today.

We would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best we can in helping you with the process.

First, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk. If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name? Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off. When you get to a question that lets you “add more," fill in as much information as you are able. Email subject lines need to be exact.

We highly recommend you visit these articles: Help with the Microsoft account recovery form.

CONTACT LIVE SUPPORT:

Kindly follow the steps below to contact our live support team:

Visit to the following link: Contact us | Xbox Support

Please scroll down and check the lower left of the page and make sure it matches your country/region. Sample:

Scroll up and check the Contact Times of the support for available hours.

Select the "Contact Us" button

Select the following drop-down menu options in the following order:
What are you having trouble with? - (xxxxxxxxxx)
What's the issue? - (xxxxxxxx)

The third box will ask you to describe your issue. We suggest something along the lines of "(xxxxxxxxxxx)." and then select the "Next" button. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.



Lastly, should you be unable to follow through the steps in contacting support. You may use the virtual agent on that page and type these exact words: Talk to an agent.









We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Delightful message, did it help??

My younger brother had someone purchasing ROBUX on his Roblox account in the beginning of the year, using my card information. So I reset his password, and he set up a passkey on his account. I also removed my card from his account, and added My (at the time) current phone number to the account in case verification was required. Time has passed since then and I got a new phone number with a new company..

Now on his xbox/account our Younger sister put in his passkey incorrectly too many times, forcing him to have to use his account password to sign in.

This allows him to go into the home screen (*Password correct?*) but does not sign him into his profile, further attempts to sign in while at the homescreen yield nothing.

Every single damned thing, leads back to my old phone number, with NO means of contacting anyone whatsoever to sort this mess out. He has been able to log into his account on our other brothers Xbox account without hassle, but that does not solve the issue.

If I was able to get into contact with Someone other than the dismal virtual agent perhaps this could get sorted? I tried multiple options and they all simply told me " Phone calls and chats are not available for this issue" and any attempts to call a support number send me links right back to the same website that has me pulling hair at this point. I have his microsoft purchase history, passkey, old password, and as much other information as I could gather.

His account has now completely blocked us out for attempting to rectify this on the Xbox and using the online "Support" system, so I ask. as the last possible option, what am I to do? Just switch Xbox's for my younger brothers and hope they don't mess it up again?

Cheers, - Zac

Hi Cameron MacDonald1,



I am here again to check up on you. I feel like you still need help with your concern, and I would love to give you additional information/troubleshooting for your concern.



For us to isolate the issue, can you please give us more details on the issue? What really happen and why you won't be able to login your account?



I would love if you would re-engage so we can come up together with a desirable resolution.



Kind regards,



Xbox Forum Moderator

Microsoft Community

I have not tried resetting my password as there is nothing wrong with my login details. It simply wont accept even my email when i try to login. I CAN access microsoft store, microsoft windows account, xbox app, minecraft launcher with microsoft login. These work fine.

Minecraft.net and microsoft login website do not even accept even my email, as it refreshes the page when i click next.

I can sign into microsoft store app on windows PC. However, it does not require a password it requires windows PIN number. Microsoft store uses microsoft account settings to login, and PIN to verify user.