Microsoft will not refund Xbox 360 Movie Rental with unintentional Narration (describe...

Discus and support Microsoft will not refund Xbox 360 Movie Rental with unintentional Narration (describe... in XBoX Sales and Promo to solve the problem; I rented "Spiderman: Far from Home" the other day to watch on my Xbox 360. When I started playing it, a narrators voice was describing everything on... Discussion in 'XBoX Sales and Promo' started by Samz4, Oct 10, 2019.

  1. Samz4
    Samz4 Guest

    Microsoft will not refund Xbox 360 Movie Rental with unintentional Narration (describe...


    I rented "Spiderman: Far from Home" the other day to watch on my Xbox 360. When I started playing it, a narrators voice was describing everything on the screen. It was very distracting. I spent a long time looking for ways to shut it off. Finally I came
    to the forum to see if there was a fix. It turns out that 360's cannot disable this voice when it appears. I thought, no worries, I'll just ask for a refund on the movie.

    I put in the refund request only to have it denied. The Xbox representative said it was ineligible for refund due to the TOS. I responded with a question of what part of the TOS allows Microsoft to refuse a refund on a movie that is unwatchable. They responded
    with the same comment that it was part of the TOS. I clicked the link they gave me and I found nothing about not respecting a refund when the product is unusable.

    This is a very foolish thing for Microsoft to be refusing to do. I did not get past the introduction, I asked for the refund within 30 minutes of purchasing. It was unwatchable for me and my wife. And yet Microsoft refused to refund. I'm taking to the forum
    as a way to warn others to not rent with 360s.

    Also, Its a shame that Microsoft is refusing to be sane about a simple refund. As I've said before. I will not be using Xbox's services for movie renting. I'm sure Google or Apple would prefer our business.

    :)
     
    Samz4, Oct 10, 2019
    #1
  2. {Parity} Win User

    Microsoft will not refund Xbox 360 Movie Rental with unintentional Narration (describe Video) with no way to shut off.

  3. Dageto Kraft Win User

    Microsoft will not refund Xbox 360 Movie Rental with unintentional Narration (describe Video) with no way to shut off.

    Sometimes, the attitudes they adopt in reimbursements are very silly, there are more and more users with complaints, hopefully they take another step in their responses
  4. Samz4 Win User

    Microsoft will not refund Xbox 360 Movie Rental with unintentional Narration (describe Video) with no way to shut off.

    For a refund you will have to fill out the form located at the following link.
    https://support.xbox.com/en-US/forms/request-refund

    That is the only way to start the process to get a refund. No one in the forums can help with that.
    From Post "

    I put in the refund request only to have it denied. The Xbox representative said it was ineligible for refund due to the TOS. I responded with a question of what part of the TOS allows Microsoft to refuse a refund on a movie
    that is unwatchable. They responded with the same comment that it was part of the TOS. I clicked the link they gave me and I found nothing about not respecting a refund when the product is unusable."

    I hope it is policy to read a post before responding.
  5. Sparkypinball66 Win User

    Movie Rental Refund Denied

    And here's what I found on the terms of sale page. Seems they have a loophole for no digital content refunds no matter the issue.

    Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer or applicable law states that you're eligible
    for a refund.

    Seems like a shady business practice.

    For posterity and future customer searches: Spider-Man Far from Home or Spiderverse movie rentals on Xbox 360 comes with narration for the visibly impaired with no known solution to turn it off. Microsoft Store will not refund your money.
  6. M3tal Daz3 Win User

    How to turn of descriptive audio on Xbox 360

    The Xbox 360 doesn't have the option to turn on or off narrator>>only Xbox one does. However, you can check the movie and app setting and see if this option is available. Or did the movie you purchase come with this option? Some
    movies have a director's cut where they narrate the movie.

    Someone else posted this same question last week. And the end result was them requesting a refund from Microsoft because they couldn't see the option to turn off narrator in the movie. You can always speak to a Microsoft agent by
    requesting a call back or speaking to a live agent via chat too regarding this matter https://support.xbox.com/en-US/browse/xbox-360
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Microsoft will not refund Xbox 360 Movie Rental with unintentional Narration (describe...

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