Microsoft will not help with official Microsoft wireless headset

Discus and support Microsoft will not help with official Microsoft wireless headset in XBoX on Consoles to solve the problem; I’m on my second official Microsoft headset that coincidentally has broken in the exact same spot. This unit broke, luckily within warranty…. Microsoft... Discussion in 'XBoX on Consoles' started by WJTCUSTOM, Mar 22, 2023.

  1. WJTCUSTOM
    WJTCUSTOM Guest

    Microsoft will not help with official Microsoft wireless headset


    I’m on my second official Microsoft headset that coincidentally has broken in the exact same spot. This unit broke, luckily within warranty…. Microsoft wasn’t having that they told me I needed to buy a special warranty that would cover physical damage.. I expressed that this is the second time this is happened to me on the exact same device in the exact same spot and it’s happening to a lot of people in the gaming community. After a week and a half of trying to have it replaced, they stopped returning my calls and emails.. I have spent many thousands of dollars on Xbox ecosystem and this is not a good way to treat a 20 year XBOX customer. Blame the customer, REALLY ?!?!?!

    :)
     
    WJTCUSTOM, Mar 22, 2023
    #1
  2. Georges C. Win User

    Microsoft will not help with official Microsoft wireless headset

  3. WJTCUSTOM Win User

    Microsoft will not help with official Microsoft wireless headset

    I’ve reached out to support. Unless you know of another path I can take. I literally have my second headset ( still in warranty) and they won’t help me.
  4. Georges C. Win User

    Microsoft will not help with official Microsoft wireless headset

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello WJTCUSTOM, I am sorry that you are experiencing this with your headset, but in cases like this only support can guide you in this matter.
  5. BuffaloSoldja Win User

    Random Freezes

    I have 2 official Microsoft Wireless headsets, and 1 Official Microsoft Wireless Bluetooth headset and all 3 do the same thing. I'm not sure why they do this on my console but I can take my headsets to my friends place and my headset I take there doesn't
    have this problem when I play games there on his Xbox.
  6. x Blashyrkh x Win User

    Controller/Headset Question

    The power cable was unplugged for ~3 hours.

    None of the things listed in solution 3 are between my controller and my Xbox. I have a wired router, and it is about 10 feet to the left of my Xbox, and where I sit to play is about 6 feet in front of it.

    I have used the following headsets, all with an official Microsoft wireless controller and also an official Microsoft wired controller:

    Microsoft Wired Headset

    Microsoft Wireless Bluetooth Headset

    Tritton AX720 (wired)

    Turtle Beach x32 (wired)

    Astro A40 (wired)

    Afterglow Wired Headset

    There was no difference in the problem I am experiencing when using any combination of the preceding controllers and headsets.
Thema:

Microsoft will not help with official Microsoft wireless headset

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