Microsoft will does not give a SH** if your Xbox get stolen and they won’t help

If your console gets stolen, you are to report this theft to the police, and if applicable, your insurance company. Provide your serial number, this is important info for helping detectives track consoles down.

You'll also want to change your account password and check your order history for any fraudulent purchases.

More details here: https://support.xbox.com/en-US/my-account/security/stolen-console

If xbox gets stolen then you need to report it stolen to the police and give them all the details about the xbox like the serial number and make sure that you keep the reciept as proof of purchase. You will also need to go to your microsoft account and
change your password and/or passkey as soon as possible so that noone can make any unauthorized purchases on your account in your name. If you have the product insured then you should be able to claim a replacement if the xbox gets lost or stolen. Hope this
helps and all the best.

Sorry there is no way to track a stolen device like this. You can shutdown access to the console by changing your password to the account.

Microsoft does recommend that you file a police report and give them you console's information.

Here is a link to Microsoft Recommendation on what to do when your console is stolen: https://support.xbox.com/en-US/my-account/security/stolen-console

Hey there Doug!

Sorry to hear that that happened.

If you console was stolen, you should perform the instructions here on
What to do if your Xbox gets stolen.

Give those steps a shot and let us know how helpful this info was.

Thanks!

Hi Doug,

This is actually untrue. Microsoft does not have access to a person's Xbox or remotely control anything on the Xbox. That would infringe multiple privacy laws. Your Xbox is your Xbox and your personal information is secured granted you have your security
information up to date. You need to formally request an investigation into this matter with your local law enforcement and your law enforcement should then contact Microsoft for assistance. The serial number is for you to prove to the police that the console
that was stolen is yours based on what is registered on your account. It's against the law to give out any personal information of someone else's account and Microsoft does not GPS track console's if the get stolen. Your Microsoft account on account.microsoft.com
has a recent activity section that tells you where your account has been signed in, on what device, and usually an IP address is provide there. If your Xbox is set up to require your password to sign in then you won't have to worry about unauthorized charges
as you said you also removed your credit card from there or the person using your account maliciously.

Please contact your local law enforcement and report a stolen Xbox and also your insurance company if you have insurance.