Microsoft verification code "we cannot send a text message to this number"

it says

"We cannot send a text message to this number."

Hi Tinus , my name is Jhon, and will be a pleasure help you

The problem that you present is something strange, maybe, it is my assumption that the account was blocked for trying to send that code to multiple phone numbers, currently what I can recommend you to recover the account of your son, is to fill out the recovery form through the following link:

https://account.live.com/acsr

Be careful with the information you are requested and I strongly hope that you can recover your account.

Best regards. Jhon

It still accepts my password but the verification is not allowing me to receive a code to log back on my Xbox account telling me we can not send a text to this number I’ve not changed the number don’t have a two step on my account

Hello Gingerbread,my name is Marvina, I will be happy to help you.

Here are some suggestions to fix the problem of your brother not receiving the login verification code on his mobile:

Check your mobile settings. Make sure your phone is set up to receive text messages from Microsoft.

To do this, open your mobile settings and look for the "Messages" section.

Next, look for the “Allow text messages from Microsoft” option and make sure it is turned on.

Check your Microsoft account settings.

Make sure your Microsoft account is set up to receive verification text messages.

To do this, go to your Microsoft account security page and check the "Two-Step Verification" section.

Next, make sure “Send a text message” is turned on.

Try a different phone number. If you have access to another phone number, try using that number to receive the verification code.

Try signing in to your Microsoft account in a web browser.

If you can sign in to your Microsoft account in a web browser, you can generate an 8-digit verification code that you can use to sign in to your Xbox console.

To do this, go to your Microsoft account sign-in page and click the "I can't access my account" link.

Next, select the "I'm not receiving the text message" option.

Regarding your brother's suggestion to create a new profile, it is true that she will lose the games she purchased on that account if she creates a new profile. However, there are some games that can be transferred from one account to another.

Source: https://support.xbox.com/help/account-profile/signin-security/did-not-receive-security-code

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Hi there Adrian,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with a Microsoft Account blocked. Here in Xbox Forums, we do not have the tools or resources to assist with blocked accounts.

I recommend reviewing the following article: Microsoft account security info & verification codes.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you.

Does your phone block calls or texts from unknown numbers?

If so, change your phone settings then choose I don't have a code. We'll send another verification code.

Did your email send your verification code to your junk folder?

Check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address.

Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

Give this a try and let us know the results.