Microsoft ultimate 1 month charge

Discus and support Microsoft ultimate 1 month charge in XBoX on Consoles to solve the problem; I keep getting a charge from Microsoft ultimate which is $18.95 a month but I have checked all of my accounts and cannot see any subscriptions. Can you... Discussion in 'XBoX on Consoles' started by Mattrreess, Jan 9, 2024.

  1. Mattrreess
    Mattrreess Guest

    Microsoft ultimate 1 month charge


    I keep getting a charge from Microsoft ultimate which is $18.95 a month but I have checked all of my accounts and cannot see any subscriptions. Can you point me in the direction of where to look?

    :)
     
    Mattrreess, Jan 9, 2024
    #1
  2. The_Last_DJ Win User

    Microsoft ultimate 1 month charge

    Hello Mattrreess! I'm Kris and I'd be happy to help you with your question.

    Sorry to hear you are having these issues. If none of your accounts have an active subscription you could contact Xbox Support aka.ms/contactxboxsupport and select Subscriptions and Billing -> I don't recognize a charge. You could also dispute the charge with your bank.
  3. Smwutches Win User

    So, I don't quite get or understand it, but if I click to Convert my remaining 4 months of Xbox live gold, will I be charged at all or just when Gamepass ultimate ends?

    You'll be charged for the first month of Ultimate at the time you convert, and then you won't be charged again until your next renewal date. So if you convert 4 months of Gold and add 1 month of Ultimate, you won't be charged again for 5 months.
  4. Smwutches Win User

    Game Pass Core to Ultimate

    You will be charged for 1 month of Ultimate upfront and then you won't be charged again until July 2024.
  5. Smwutches Win User

    Why am I being charged 12.99 a month jus to convert xbox core to ultimate.

    If you already have Core and you upgrade to Ultimate, you will be charged for 1 month of Ultimate immediately whoch is added onto the Core you already have that is being converted. The monthly charge won't start until after all of that time expires. So for example, 3 months of Core converts to 2 months of Ultimate. If you add the 3 months of Core, then buy 1 month of Ultimate, you should end up with a total of 3 months of Ultimate. You won't pay again until those 3 months are up.
  6. Smwutches Win User

    Help With Xbox Live Gold To Game Pass Ultimate

    You'll still be charged in full for Ultimate unless you qualify for a promotion, but the Gold you add will be upgraded to Ultimate as well. So if you add the 12 months and then immediately buy 1 month of Ultimate, you'll have 13 months of Ultimate.
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Microsoft ultimate 1 month charge

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