"MICROSOFT*ULTIMATE, 1 M , READING GB"

Discus and support "MICROSOFT*ULTIMATE, 1 M , READING GB" in XBoX Games and Apps to solve the problem; Why am I being constantly charged £10.99 per month for "MICROSOFT*ULTIMATE, 1 M , READING GB" when I actually cancelled my XBOX LIVE GOLD subscription... Discussion in 'XBoX Games and Apps' started by Rhys Johnson, Nov 7, 2022.

  1. Rhys Johnson
    Rhys Johnson Guest

    "MICROSOFT*ULTIMATE, 1 M , READING GB"


    Why am I being constantly charged £10.99 per month for "MICROSOFT*ULTIMATE, 1 M , READING GB" when I actually cancelled my XBOX LIVE GOLD subscription on 1 Aug 2020. Why am I still being charged & how can I get a refund on the £285.74 erroneously charged since Aug 2020

    :)
     
    Rhys Johnson, Nov 7, 2022
    #1
  2. JosefLBohorquez Win User

    "MICROSOFT*ULTIMATE, 1 M , READING GB"

    Hi Rhys, sorry to know that.
    Sincerely in these situations the best option is dispute the charge with your bank and ask them for a refund.

    Because it seems that someone is using your payment information without your knowledge/authorization

    To avoid this situation again, I can advice you to ask them to give you a new card and delete/block the current one

    Or you can ask them to block all the incoming charges from Microsoft
  3. Rhys Johnson Win User

    "MICROSOFT*ULTIMATE, 1 M , READING GB"

    Many thanks - I will do that
  4. JosefLBohorquez Win User

    "MICROSOFT*ULTIMATE, 1 M , READING GB"

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Rhys

    This charge appears when you have an Game Pass Ultimate subscription active in your account.
    Let's try to find the account used to purchase this subscription
    For this please go to your Microsoft account order history
    https://account.microsoft.com/billing/orders

    Are you able to see transactions related to game pass ultimate?

    If you have more than one email please check the order history with each one
  5. Rhys Johnson Win User

    "MICROSOFT*ULTIMATE, 1 M , READING GB"

    Hi Josef - nothing there unfortunately


    [​IMG]
  6. JosefLBohorquez Win User

    "MICROSOFT*ULTIMATE, 1 M , READING GB"

    You're welcome

    Hope they can solve the problem as soon as possible for you
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"MICROSOFT*ULTIMATE, 1 M , READING GB"

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