Microsoft took my money and I haven't gotten what I have purchased

Hello, Naomi W. I’m Arturo, and I’ll be glad to provide assistance with your concern today.

I’m sorry to hear you didn’t receive the 5000 GE you recently purchased, Naomi.

May I know when you make that transaction?

In addition to that, can you review if this purchase appears in your Microsoft account order history with the status completed?

https://account.microsoft.com/billing/orders

Thanks for your attention,

Arturo.

Note: Please refrain from sharing personal information, including an email address or order numbers, in case you find this transaction. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I haven't gotten my refund either, even though Xbox definitely took the money out of my account when I pre-ordered the game. It's been almost two weeks now and I still don't have my money back

Hello Julia M, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, I was researching in one of the Microsoft forums and in this article (https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e)">https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"It usually takes an average of 3 to 5 business days for refunds to reflect in your bank account, but this time period can vary by bank. However, it seems like a long time ago.

If your refund was approved by Xbox and it's been more than a week, I recommend that you contact your bank directly and ask them if the problem is on their end. When Xbox approves a refund, it is automatically processed instantly, and the time it takes to arrive is usually because the bank takes a while to process the refund and sometimes issues can occur. Therefore, it would be good to clarify this directly with them."

Information Source (Credits): https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e

If it happens, the problem is not resolved and the bank tells you that the error is not on their part. Then, follow the steps in the following recent article from the Microsoft forums (https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369)">https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"If the issue is not with your bank and they have confirmed this after your contact with them, please reply to the email you received informing you of the refund approval. This is the only way to get back in touch with the team who originally handled your refund request.

Please note that users have reported a delay in the refund system but if your request was accepted, you have nothing to worry about. The money will be credited to your account sooner or later."

Information source (Credits): https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I still didn’t get what I purchased, normally it says Xbox took my money instead of Microsoft

Hi Alex. My name is Kyle and I'm an independent advisor.

This is the Xbox Community Forum, we are not Microsoft employees and cannot assist with account or billing questions.

For help with this, please contact Microsoft Support: https://support.microsoft.com/contactus/

Thanks,
Kyle