Microsoft Support Virtual Agent / Call Back / Direct Phone DOES NOT WORK

Discus and support Microsoft Support Virtual Agent / Call Back / Direct Phone DOES NOT WORK in XBoX on Consoles to solve the problem; This is getting ridiculous now. The issue I am trying to resolve is Xbox related, as I have recently sent my included-with-console Xbox Series X... Discussion in 'XBoX on Consoles' started by CharlieDalley, Jun 30, 2021.

  1. CharlieDalley
    CharlieDalley Guest

    Microsoft Support Virtual Agent / Call Back / Direct Phone DOES NOT WORK


    This is getting ridiculous now.

    The issue I am trying to resolve is Xbox related, as I have recently sent my included-with-console Xbox Series X controller back for the THIRD time. The package is now stuck with UPS, who are trying to get in touch with Microsoft to get clearance information (no idea why, 6 commercial invoices were attached), and have been doing so for over a week. My parcel is still stuck in the UK.

    In trying to get hold of someone from Microsoft to deal with this issue, I have submitted a "Call Me Back" request 500 TIMES with my phone number in every conceivable spacing format, only for every single one of them to result in "Something went wrong at our end, we're on it" message from the virtual agent. every single one of these was done at varying times during their advertised opening hours. Tried to call the direct line on their website, but every single option sends you to a recorded message saying "use the online virtual agent". IT DOES NOT WORK.

    Does anyone on here know of a surefire way to get in touch with someone real? Clearly UPS, Microsoft's CHOSEN logistics partner, can't even manage to get a simple confirmation email or document from them, so what hope do the rest of us have?

    :)
     
    CharlieDalley, Jun 30, 2021
    #1
  2. Paul Oke
    Paul Oke New Member
    I have a similar issue. Two of my controllers under warranty have faults. I filled out an online form which sent out an email saying I would get shipping label/ return instructions within 24 hours. Nothing arrived. Have been trying since the 24th August to contact anyone at Xbox support to resolve - I just need the shipping labels sent!
    Cannot get past the virtual assistant. Any requests for a call back result in an automated message saying there's an issue their end. try again. I'm beyond frustrated and at this point am considering selling the xbox and going back to Playstation. Appalling customer service.
    I did manage to get a live chat with someone two days ago, although am suspicious this was another virtual bot ( or at least not diverting one iota from their provided script) who said they'd resend my shipping label, then again nothing.
     
    Paul Oke, Sep 8, 2021
    #2
  3. Smwutches Win User

    Microsoft Refund Policy is a JOKE!

    Support no longer uses a direct phone number. You would have to go to http://support.xbox.com/contact-us to request a call back (say no thanks to the virtual assistant and if the option does not show you may have to change your topic)
  4. Rodrigo Oliver Win User

    Why did my Xbox Series S reset overnight with no notification?

    Hello Kaiden,

    I am sorry this happened.

    The methods to contact support are via the phone available on the link I sent you or via the Call Back option and Virtual Agent.

    You can try requesting a call back here: https://support.microsoft.com/home/contact
  5. Smwutches Win User

    The xbox Live Support page is complete broken now.

    If you click more options (or no, thanks) underneath the virtual assistant you can bypass the virtual agent and chat with support or request a call back.
  6. Nafeez Mookrey Win User

    Hi I bought an xbox dev account for my series s but all i get when trying to activate it is a 'Request failed status code 400'

    None of these links helped me i need to speak to real agent, because the virtual agent does not direct me to one
  7. Brian duddy1 Win User

    I can't find my shipping label for my in warranty repair - can't speak to a human !

    Hi thanks for trying to help but the person I was speaking to was unable to assist and directed me to another department who also were unable to assist. I was then directed back to xbox support page which only has a useless virtual agent that tells me to arrange a call back but when I try to do that callback is unavailable.

    Extremely frustrated right now
Thema:

Microsoft Support Virtual Agent / Call Back / Direct Phone DOES NOT WORK

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