Microsoft Support team won't send replacement device over a month and there is no way to...

Discus and support Microsoft Support team won't send replacement device over a month and there is no way to... in XBoX on Consoles to solve the problem; I sent my Xbox Elite Wireless Controller Series 2 to Microsoft support team for the second time due to the double clicking and botton A issues over a... Discussion in 'XBoX on Consoles' started by ZRX., Nov 29, 2022.

  1. ZRX.
    ZRX. Guest

    Microsoft Support team won't send replacement device over a month and there is no way to...


    I sent my Xbox Elite Wireless Controller Series 2 to Microsoft support team for the second time due to the double clicking and botton A issues over a month ago. My service order says Microsoft support team received it over 3 weeks ago, however, they have not sent the replacement device yet. I tried to request callbacks from them for many many times during thier operating hours, a message "Something went wrong on our end. We’re working on it" always pop up after I typed my number.

    Basically they won't send the replacement device to me and there is no way to contact them.

    So I guess my controller is gone for good?

    :)
     
    ZRX., Nov 29, 2022
    #1
  2. Georges C. Win User

    Microsoft Support team won't send replacement device over a month and there is no way to contact them

    Hello again, choose the Option Try our virtual agent Get fast automated support, 24/7, after going through the virtual agent you will be attended by a person who can help you.
  3. Georges C. Win User

    Microsoft Support team won't send replacement device over a month and there is no way to contact them

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello ZRX, I regret the situation that is happening with your control, however here in this community we are as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason or accurately check the reason for the control has not yet been sent.

    I know you've contacted support, but try doing it again via chat because only they can provide you with some information about your case.

    https://support.xbox.com/en-us/contact-us/
  4. ZRX. Win User

    Microsoft Support team won't send replacement device over a month and there is no way to contact them

    Hi, which option should I choose? There are only three contact option: 1, request callback. 2, message a gamer. 3, virtual agent.

    Thanks
  5. Queen Flumkin Win User

    Left analog stick now drifts.

    I got this problem on my controller after about 8 months. You need to send it back to Microsoft and they will send a replacement. Have done it over live chat with x-box team.
  6. UnwishingGolf57 Win User

    Xbox One won't load anything

    hi there,

    i have been waiting for over a month now to replace or repair my xbox console as it just stopped working.

    i contacted the support team who advised me to send my console back to microsoft.

    i was also asked to pay £110 before anything happens, which i still dont understand why i had to pay to fix a faulty console which has a valid warranty. Microsoft has created a new way of charging extra money from us.

    i paid the £110 as there were not many options, due to fact that i purchased my xbox from U.S.

    its been over a month now and i was supposed to have received an email with a shipment label attached so i can send my console back for either repairs or a replacement.

    i want to know when am i receiving that email?

    and i would like to know why i had to pay £110 for something which is not my fault?

    the console is faulty and it needs to be repaired or replaced under Microsoft Warranty.
Thema:

Microsoft Support team won't send replacement device over a month and there is no way to...

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