Microsoft Support Response Time

Hello I'm Daniel,

Try contacting them at the link given and speak to them.

https://support.xbox.com

Hello brent3000,

We lock threads after responding so that users create a new post. Constantly replying to older posts is not very visible, and have a tendency to get buried. Newer posts are immediately visible. If you have any further questions on a post, you can open a
new post, and we will address that specific question in that post.

Support locks threads because it is faster for them to see a new thread and respond to you there instead of replying in an old thread. You cannot post in a locked thread. You will have to make a new one.

Hi HarryJM4,

We understand your sentiment in contacting support regarding your concern with the Xbox Elite 2 Controller. This is not the experience that Microsoft wishes you to have. As your support advisor, let us check on this together and sort this out in timely manner.

However, since you are wishing to process a refund for the Controller, we will provide you this link - Xbox.com/Refunds. This way you will be able way to request refund for your recent purchase.

We have this support article that provides steps how to connect to PC and troubleshoot disconnections, please check - Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support.

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,



Xbox Forum Moderator

Microsoft Community

The problem is, Microsoft does not run the Rewards program. So the Rewards program (Hello World) rely on their information from the Xbox servers. Sometimes the servers don't communicate properly and that causes issues. It just depends on how long it can
take for the program to get the right information.