Microsoft support randomly closed my ticket?

Mon Ah · Oct 31, 2022

So it's been around 4-3 days since I got my first email regarding a hacked account (it took me multiple times contacting live support to get them to even email me in the first place, around 1-2 months) . They asked me to submit a recovery form but that didn't work and after that they didn't ask for more information. I sent them the email and recovery code telling them that I couldn't submit the correct information because the information that was linked on the account was changed by the person who hacked. A new email was added, I tracked it down by using my old windows hello pincode because the account is linked to my windows operating system. I told them about it because they still had the old hacker's email. After I sent them the email, a couple hours later no response and then I see a new email pop up saying ticket closed. Can anyone help me?

:)

JosefLBohorquez

If the methods above didn't worked for you unfortunately is not possible to recover the account.

No one at Microsoft can change or modify account details due to privacy and security reasons.
You can double check this here:

https://support.microsoft.com/en-us/account-bil...

Mon Ah

I've already tried all of those steps 2 months ago, none of them worked. My only way to recover the account was by contacting support. It just appears they abandoned my case without informing me or giving me any explanation. (I got a ticket closed email)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Mon.

Sorry to hear that your account has been compromised, you can try to recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

Please note that here in the forums no one can assist you with this process / tell you the specific email / modify or share account details due to privacy and security policies

Grissallia

Well, the circle is complete.

Raised a ticket with Forza Support, who closed it and told me to raise a ticket with Microsoft Support
Raised a ticket with Microsoft Support, who told me to raise a ticket with Forza Support.
I've opened another ticket with Forza Support, have just copied in the email from Microsoft Support.

Ripoff12919

Well this happened to me. I noticed a 59.99 xbox live gold charged to my PayPal, I like the above post called support, filled out form, was told someone would get back to me. 2 hours later email saying denied. Can not reach anyone. I already have xbox
live gold which was activated in December why would I purchase another one. When online with support they would not tell where it was downloaded to. Feel like Microsoft is scamming people. No way to get issues resolved, so they keep the money people are scammed
out of.

Microsoft support randomly closed my ticket?