Microsoft support nightmare

First off, I understand that during Covid, things move slow. However, today is February 3rd, and this nightmare trying to get help from Microsoft began on January 21st when my son's Xbox account was hacked. Then his Microsoft Authenticator app was hacked. Then, my banking information, since it was stored with Microsoft.

I tried recovering his passwords at least a half dozen times, and requested upgraded security by using my Email account linked to his Xbox in case this were to happen again. Each time, Microsoft said it would take 30 days to add the security features. In the meantime, the hacker is also getting these requests, and cancelling them. Every day it was another process trying to recover the account. Then, I decided to make an attempt to actually talk to someone at Microsoft. I navigated through the online support before I learned how to get a phone call. Obviously, Microsoft wants no part of talking to their customers, and why should they? The world has two choices in operating systems: Microsoft and IOS.

Sorry, back to the details. The lady overseas was very nice, as they all are, but the communication barrier along with up to a 10 second delay reminds me of cans with strings. My calls to Microsoft were disconnected several times, and only a few times did they call back. The first lady took all of my information, including the information from the Xbox itself. She said she could see the suspicious activity and would escalate the problem with all of my personal information. She said I would receive a response within one to three days.

The next day, I got the response from Microsoft in an Email, stating I had not provided enough information and that the ticket was being closed. Awesome. "Alex" didn't ask me what further information he needed. I responded to his Email as nicely as I could, but he hasn't bothered to respond. I requested another call from Microsoft and was given a new ticket. I was told I would receive a call back that day, but didn't hold my breath, so I'm still alive. During this time, I've learned that the hacker on the other side has been cancelling all of my requests, including the original ticket to recover the account permanently, but I'm still without a solution.

So here is my question: Does anyone have any idea how to reach a customer service rep stateside? I spoke with someone in the US who was helpful, no issues in communicating, and no issues with static, until, of course, the call was cut off. I'm getting desperate, since we are completely locked out of everything Microsoft, and have been since January 21st.

:)