Microsoft Support Don't Care About The Issues!

No Achievements (Including Campaign) and No Matchmaking... This takes the biscuit, i'm now really annoyed by the fact Microsoft will not refund my digital purchase which goes against statutory rights. The product doesn't work!

What are your thoughts..?

Please see my customer service script below if you want to read (after spending a total of 52mins talking and waiting for responses):

info: Please wait for an agent to respond.

The current average wait time is 3 minutes.

Thank you for your patience.

info: All agents are currently assisting others. The current average wait time is 3 minutes. Thank you for your patience.

info: All agents are currently assisting others. The current average wait time is 3 minutes. Thank you for your patience.

info: All agents are currently assisting others. The current average wait time is 1 minutes. Thank you for your patience.

info: Privacy Statement

You are now chatting with 'Darie'

Darie: Hello, thank you for contacting Xbox Customer Support. My name is Darie. Please give me a moment to review your question.

Darie: We apologize for the long wait time as we would like to ensure that all of our customers receive efficient support. Now that I'm here, rest assured that I will do my best to assist you with your concern.

Darie: Hi there. May I know your name so I can address you properly?

you: Dan

Darie: Hi there Dan. How are you today?

you: Not bad, just disappointed with my recent purchase

Darie: I understand, may I know what happened?

Darie: I see here that your Halo: Master Chief Collection was not working properly, right?

you: I've always spent alot of money with Microsoft & Xbox games and have had trouble in the past but never complained ... However after looking forward to Halo Master Collection I booked a day off work today to get stuck
in and it doesn't work...

you: Achievements are not unlocking and the multi player side of the game doesn't work.

Darie: I understand what you really feel right now, Dan. I also waited for that game but sometimes unexpected scenarios happened on their end and we don't have control on the situation.

Darie: By the way, May I know what console do you have?

you: Xbox One... I'm just glad I played last night so I had the option to save my holiday for another day. But now i'm in work really annoyed that i'm here when I should have been at home playing Halo lol...

Darie: Lol. We have the same faith. Let's see what we can do about your concern, Dan.

Darie: Okay. Please allow me 2 to 3 minutes while I review your account so that I will be able to provide you the information and the best possible solution for your concern. Thanks!

you: Thanks

Darie: Let me discuss your concern to my manager. Kindly hold on, Dan. Thank you.

Darie: Please bear with me.

Darie: Thank you.

you: No worries...

Darie: Thank you for patiently waiting, Dan.

Darie: Upon discussing your concern to our manager. We talking for a bit long about your concern because right now the game is just started yesterday and it still doing some updates on their end. However, after dwelling
it and discussing it seems that they will not allow to process the refund.

Darie:
https://www.halowaypoint.com/en-us/forums/85d779d52cfd46918b4f8b638f2e3c7b/topics/the-master-chief-collection-bug-investigation/e024f78f-6022-4a49-99ea-67562ec5b4ca/posts

you: Wow that's gratitude for a long term existing customer that has spent alot of money with you guys... Unbelievable... So are you saying that you are going to do absolutely nothing..?

Darie: As much that I would like to do it for you, Dan. But the issue now on the end of the game developer and they already doing the most of it to resolve the problem.

you: Fine... So no coupon or credit off a future purchase, absolutely nothing..?

Darie: We can look into that Dan. But right now they focus on how to resolve the issue first. Let just wait for them to finish their updates right now for the mean time. I know they will give something for you our customer
for the inconvenience it cause you.

you: They are working around the clock but there is no resolve time, I've been misrepresented a product advertised to me on your consoles and i'm not happy. I will be taking this further and to the forums, unacceptable...
Thank you for your help looking into this. Have a good day.

Darie: Thank you for your time, Dan. Have a good day too.

Darie: Thank you for contacting Xbox Customer Support! To end your chat session please click "Close chat" above the chat window. If you have any additional questions after you disconnect, feel free to contact us again.
Have a great day!

:)

 

What do you guys think of the new XBOX ONE?

[quote user="LostKauz"]

^^^ Don't care about them.

[/quote]

That's cool. Seems Microsoft doesn't care about them either.

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On the flip side; they don't care about you, and Microsoft doesn't care about you either.

 

It's official. MS is killing off this Forum.

....what the hell? Is Microsoft that cheap? I'd expect the support page of something like the Ouya to be on a subreddit but a Microsoft product? I know they don't care about us but wow... at least pretend that you care.

 

TLDR version. OP is mad because he was trying to scam a handout and didn't get it.

 

It's a game that just released. I can't think of a game that was working 100% on launch day. Next few days is where the company or organization fixes those glitches and bugs. World of Warcraft, Starcraft, Halo, Titanfall, Call of Duty, Warcraft 3, etc. World
of Warcraft Draenor is going to release tomorrow and I can assure you, there will be a lot of problems. This was an unnecessary post; you make yourself look like you never played a video game before.

 

These are my thoughts. These issues have been going on for a loooooong time when it comes to launch day and getting into matches etc. That doesn't mean I don't feel your frustration. It is just that at this point it is kind of expected. Every COD game I
have gotten has had these issues etc. My thinking is that you just have to plan that there will be issues like this from the start. I say a good week or two before things start running fairly smooth and if it is before that consider it a bonus. It does stink
but that is the gaming/xbox world we live in.