Microsoft support call back not working.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Family

It seems that this is a known issue for UK residents, (call back option doesn't work)
https://answers.microsoft.com/en-us/xbox/forum/...

In the meantime, did you tried using instead the chat with agent option?

PS: here in the public forums no one can access / modify / view account details due to privacy and security policies.

Great! I am glad that worked. If you don't have any more questions, feel free to choose a rating and have a great week!

So I believe the only two ways you can try to reach Microsoft for this is by phone or talking to a support advocate. But as you already experienced, sometimes their official support is a little busy to attend all support requests.

You can find Microsoft's local hotlines here:

https://support.microsoft.com/help/28808

You can try to live chat to a support advocate at:

https://support.microsoft.com/contactus

Sorry I can't help you even further with this

I appreciate you trying to help, but with all due respect I've researched all of those links before posting. When I click start order it won't let me because they have the wrong warranty date. You cannot process a warranty claim if it thinks you're outside of warranty.

Which, is why I'm trying to figure out how to submit my receipt showing that their date is wrong and I am still within my warranty period.

Thanks again though.

How to get service for your Microsoft device:

Sign in to https://account.microsoft.com/devices.

Select the device that needs service, then select Start order.

For more information about warranty and service orders:

https://support.microsoft.com/en-us/windows/che...

Also check this article "Returning items you bought from Microsoft Store for exchange or refund":

https://support.microsoft.com/en-us/account-bil...