Microsoft Sudoku: This month's threshold to achieve the Diamond level is impossible...

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

It is possible that the threshold to achieve the Diamond level in the Microsoft Sudoku game that you are referring to may be a mistake or an error in the information provided. It is also possible that the threshold may have been set based on past performance data or as part of a promotion or event.

It would be best to reach out to the Microsoft Sudoku team or check their official website or social media pages for updates and confirmation regarding the threshold for the Diamond level. You can do it by clicking on "Microsoft Sudoku" at this link; https://support.xbox.com/help/games-apps/game-t.... You can also check for any additional ways to earn points or challenges that are not included in your calculation. They should be able to provide you with more information and assist you in understanding how the threshold was set.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Chad7537, the ideal in these cases would be to provide feedback to the Microsoft team using the link below.

Provide feedback to Team Xbox

https://support.xbox.com/en-US/help/account-pro...

I just noticed that the one I was calling a duplicate seems to be linked to the Sudoku app on my Win10 device and the other linked to the Sudoku app on my Android device. Seems there are several other duplicate achievements for games like Mahjong and Minesweeper.
I am connecting with the same Microsoft Account from both devices so I am surprised its creating duplicate achievements. Is this a bug?

What can I do? I'm level like 37 and the achievements have already been earned, how can I possibly go back to level 5 and earn that achievement again? I feel like it is impossible to earn those ones again...

Hi Brad,

It is not true the the Microsoft casual game community can or is doing anything about these issues with Microsoft Jigsaw. I have a fast computer also, and every single month there are issues with this game. Every month it loses my progress in the Daily
Challenges. I have reported issues every month.

When they upgraded the puzzle levels, they didn't update the Achievements. So there are now three Achievements which are impossible becuase they refer to the previous highest levels and not the current ones. And I have reported this constantly also.

Bottom line? When it is time to pay for a renewl to this game, I won't. Which is a shame because it really is very relaxing after doing very complicated work.

It is obvious that no one at is minding this game and no one really cares about fixing it's issues. Probably the main reason why so many people give up using it after a short time.

And the main reason why Microsoft hasn't seen more reports on this issue is because it is impossible to report issues from within the game or even with Xbox. Finding a way to report issues is difficult ( I had to Google my issues) and time consuming.
When people are playing on short breaks, there is no time for this.