Microsoft Store: (Xbox) Spiele fehlen nach PC zurücksetzen[Translation-Microsoft Store:...

Discus and support Microsoft Store: (Xbox) Spiele fehlen nach PC zurücksetzen[Translation-Microsoft Store:... in XBoX on Windows to solve the problem; Hallo, Ich stehe aktuell vor einem Problemchen und suche nach einer Erklärung: Ich habe vor kurzem meinen PC zurückgesetzt und habe nach Anmeldung in... Discussion in 'XBoX on Windows' started by BayernMaik, Nov 14, 2019.

  1. BayernMaik
    BayernMaik Guest

    Microsoft Store: (Xbox) Spiele fehlen nach PC zurücksetzen[Translation-Microsoft Store:...


    Hallo,

    Ich stehe aktuell vor einem Problemchen und suche nach einer Erklärung:

    Ich habe vor kurzem meinen PC zurückgesetzt und habe nach Anmeldung in der "Xbox Konsole-Begleiter" App und dem "Microsoft Store" bemerkt, dass mir 3 Spiele in der Bibliothek fehlen, "State of Decay 2", "The Outer Worlds" und "Forza Horizon 4". Was mich
    verwundert ist, dass ich diese Spiele mit der Anmerkung "you can play this game for now or buy it to own" über den Microsoft Store kostenfrei herunterladen konnte, ohne dass ich mit dem verwendeten Microsoft/Xbox Konto wissentlich über Games-with-Gold, Gamepass
    oder EA-Access verfügt habe, und auch längere Zeit nach der Installation nie zum Kauf aufgefordert wurde. Ich dachte es liegt an meinem vorherigen Konto, welches mein Bruder mit Gold & Gamepass weiter auf eine Xbox One verwendet, allerdings wurde nichts an
    den Konten verändert. Warum konnte ich mit meinem aktuellen Konto diese Spiele Installieren und warum kann ich es jetzt nicht mehr?

    Schon mal vorab vielen Dank für alle Antworten,

    Grüße,

    [Translation-Hello

    I am currently facing a problem and looking for an explanation:

    I recently reset my PC and, after signing in to the "Xbox Console Companion" app and the "Microsoft Store", Noticed that I am missing 3 games in the library, "State of Decay 2", "The Outer Worlds" and "Forza Horizon 4". What surprises me is that I was
    able to download these games for free via the Microsoft Store with the note "you can play this game for now or buy it to own" without knowingly having Games-with-Gold, Gamepass or EA-Access with the Microsoft/Xbox account i used, and i was never asked to buy
    for a long time after installation. I thought it was because of my previous account, which my brother continued to use on an Xbox One with Gold & Gamepass, but nothing was changed on the accounts. Why could I install these games with my current account and
    why can't I do it now?


    Thank you very much in advance for all the answers,

    Greetings, ]

    :)
     
    BayernMaik, Nov 14, 2019
    #1
  2. XBF Brad A Win User

    Microsoft Store: (Xbox) Spiele fehlen nach PC zurücksetzen[Translation-Microsoft Store: (Xbox) games missing after PC reset]

    Hello Bayern,

    Thanks for coming to the forums. Currently do you have a game pass for PC subscription? These are all titles on the game pass. For example, if your brother purchased the Game pass ultimate, you most likely was playing the games under your brother. Since
    you reset the PC all that information is gone. Try having your brother sign in on the Xbox companion app and see if it shows the game. As these games were never free, except through game pass.

    Thanks,

    Brad
  3. choppyseize Win User

    Microsoft Store: (Xbox) Spiele fehlen nach PC zurücksetzen[Translation-Microsoft Store: (Xbox) games missing after PC reset]

    The games could be linked to another account. The trials could have run out. Forza 4 has never been free outside of a trial. Unless you used it via GamePass which then expired that would explain why you're having issues now. All 3 of those games are on
    GamePass. Which leads me to believe you just don't have an active subscription anymore.
  4. {Parity} Win User

    Microsoft Store: (Xbox) Spiele fehlen nach PC zurücksetzen[Translation-Microsoft Store: (Xbox) games missing after PC reset]

    Reach out to
    Xbox Support
    for assistance.

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  5. StuartATrueRed Win User

    Game Installieren [Game Install]

    Launch the Microsoft Store on Windows 10 and either search for the game and install it that way, or select the 3 dots next to your name, and select my library, scroll down the list of games to find the game, and select install next to the game.

    Starten Sie den Microsoft Store unter Windows 10, und suchen Sie entweder nach dem Spiel und installieren Sie es auf diese Weise, oder wählen Sie die 3 Punkte neben Ihrem Namen aus, und wählen Sie meine Bibliothek aus, scrollen Sie in der Liste der Spiele
    nach unten, um das Spiel zu finden, und wählen Sie installieren neben dem Spiel.
  6. lukimai Win User

    Spiel auf einem Pc gekauft auf neuem Pc muss ich das spiel neu kaufen [Translation - Game on a PC bought on new PC I have to buy the game new]

    Kann ich den Pruduct-Key von dem Spiel irgendwie sehen? wenn ja kann ich dann den Key von dem Spiel in meinem neuen Pc im Microsoft Store eingeben das ich das spiel so zu sagen von dem Alten Pc auf den Neuen Pc übertragen habe.

    ----------

    [Mod Translation - Can I somehow see the Pruduct key from the game?
    If so, then I can then enter the key of the game in my new PC in the Microsoft Store I have the game so to speak transferred from the Old PC to the New PC.]
Thema:

Microsoft Store: (Xbox) Spiele fehlen nach PC zurücksetzen[Translation-Microsoft Store:...

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