Microsoft Store Video Game Trailers Won't Play

Discus and support Microsoft Store Video Game Trailers Won't Play in XBoX on Consoles to solve the problem; Hello, I've been having this issue for the past few days or so. I'm unable to view any game trailers in the store. It would show the ESRB rating, then... Discussion in 'XBoX on Consoles' started by chaz13, Oct 11, 2020.

  1. chaz13
    chaz13 Guest

    Microsoft Store Video Game Trailers Won't Play


    Hello,

    I've been having this issue for the past few days or so. I'm unable to view any game trailers in the store. It would show the ESRB rating, then the screen would go black for a few seconds and then 'Something went wrong....Go back to Overview' page. Has anyone
    experience this issue and able to resolve it.

    Thanks

    :)
     
    chaz13, Oct 11, 2020
    #1
  2. Lars_75 Win User

    Xbox One store videos

    I have the same issue after updating to 10.0.19041.2494 on Xbox One S

    Game trailers used to play automatically when entering the game page in the store. The trailer never plays though. Even when clicking the actual trailer video at the bottom of
    the game page, it shows “Error: unsupported video type or invalid file path”.
  3. Mikaufoxy Win User

    Xbox One Update Feedback

    I would like to see the complete removal of video game trailers automatically playing at the top of whichever game we're browsing in the Store -- it is extremely annoying and extremely unnecessary, especially when we hear an ESRB rating out loud (sometimes
    they get really loud) at the front of each game before the trailer plays.
  4. MadMojo Win User

    Are there game trailers on the Xbox store?

    There seem to be two different sections/pages of the Store for different games. Often in a special "Sale" area, there is no additional features like Trailers and Screenshots for a game. (Which is horrible, in my opinion, because those would be great tools
    for me to decide whether I want to purchase a game or not.) Then in other sections, _sometimes_ available by searching directly in the Store for a game title, you will actually see screenshots and a trailer for the title. It used to be a requirement (I thought)
    that a game would have to have some sort of trailer.

    It's definitely a problem and hopefully one they will get fixed soon. I hate not having the screenshots or videos available for things I'm debating on purchasing. And generally that means I just won't purchase it.
  5. Tzar of kaos Win User

    New CoD: Advanced Warfare Campaign Trailer

    They knows how to make a trailer....Even if i won't buy it....I will watch the next MP video.
  6. dup9eeba106-399b-422 Win User

    Wrongly Banned

    The trailer video? Surely Epic Games should be smart enough to realize that that video is a trailer that they made!
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Microsoft Store Video Game Trailers Won't Play

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