Microsoft Store took my money for a "Game with Gold" with active xbox gold subscription.

LukaszMitoraj-Wojtanek · Feb 25, 2019

Hi,

I've recently wanted to add Star Wars Jedi Knight: Jedi Academy to my collection due to the fact that it was "for free" with gold. I have Gold active on my console so I just added this game to my library as always. However, this time instead of getting the
game for free I paid the whole price of it, despite the fact that I have an active gold account. I feel scammed because I cannot return the game and I paid for a game that should've been for free. What can I do in that situation? Is it possible that Microsoft
would veirfy that I had an active Gold account and give me my money back?

P.S.

I'm 100% sure I have my gold account active because I paid for it a week ago and I've been playing online since then.

:)

XBF Jasmine Z

Hi Lukasz,

Thanks for reaching out and responding to us. We understand this is frustrating and want to help as best as we can. You tried to submit the request refund form but it didn't go further than that page?

Make sure there is no ad-blockers stopping the refund page. Also, try another browser or contact support.

As provided above the best way to reach Live Support would be here:

Contact Us

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

skylaar

I know you said you paid for your gold a week ago, by chance did you resign up with a trial account where you havent actually been charged for gold yet? If so, then only the Xbox One games will be free from the Games with Gold list. More details here:

https://support.xbox.com/en-US/billing/xbox-subscriptions/trial-gold-subscription

Lukasz Mitoraj-Wojta

Hi, thanks for a reply!

I followed the link you gave me but I have a problem with step 5: submit a refund request. I click the link "request a refund" but it sends me to a blank page with no further information. What is the solution to that?

JohnnyXeo

Always double check the price when purchasing, it does list the price either way.

pawncrackers

Hi there,

You can try and
obtain a refund for the title, but please note, EVERY time you purchase something via your console, there will be a part of the checkout process that shows you EXACTLY how much you are paying, for a product.

Next time, please be careful and make sure that you see 'Free' when finalising your purchase. That way, you will know what to look out for and hopefully, this will not happen again.

Hope this helps

L

Microsoft Store took my money for a "Game with Gold" with active xbox gold subscription.