Microsoft Store took my money for a "Game with Gold" with active xbox gold subscription.

Hi Lukasz,

Thanks for reaching out and responding to us. We understand this is frustrating and want to help as best as we can. You tried to submit the request refund form but it didn't go further than that page?

Make sure there is no ad-blockers stopping the refund page. Also, try another browser or contact support.

As provided above the best way to reach Live Support would be here:

Contact Us



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

I know you said you paid for your gold a week ago, by chance did you resign up with a trial account where you havent actually been charged for gold yet? If so, then only the Xbox One games will be free from the Games with Gold list. More details here:

https://support.xbox.com/en-US/billing/xbox-subscriptions/trial-gold-subscription

Hi, thanks for a reply!

I followed the link you gave me but I have a problem with step 5: submit a refund request. I click the link "request a refund" but it sends me to a blank page with no further information. What is the solution to that?

Always double check the price when purchasing, it does list the price either way.

Hi there,

You can try and
obtain a refund for the title, but please note, EVERY time you purchase something via your console, there will be a part of the checkout process that shows you EXACTLY how much you are paying, for a product.

Next time, please be careful and make sure that you see 'Free' when finalising your purchase. That way, you will know what to look out for and hopefully, this will not happen again.

Hope this helps

L