Microsoft store says i dont own the game that i bought a while back

Discus and support Microsoft store says i dont own the game that i bought a while back in XBoX on Windows to solve the problem; A while back i bought Minecraft Dungeons but stopped playing it after a few days cause i wasnt allowed to play online cause i couldnt turn off the... Discussion in 'XBoX on Windows' started by BartoszBrozio, Dec 6, 2020.

  1. Microsoft store says i dont own the game that i bought a while back


    A while back i bought Minecraft Dungeons but stopped playing it after a few days cause i wasnt allowed to play online cause i couldnt turn off the parental controls without owning an xbox, now i should have that fixed but new problem popped up like always,
    now the microsoft store and the game itself says i dont own it, though i can see that the money i payed back then is still gone on my bank account so what is even going on here?

    the game is installed, and i can only launch it through the xbox console companion app, and when i try to go into the main menu it makes me log in and it says that ownership cannot be confirmed, and the xbox store doesn't show the app anywhere on my owned
    apps, and i have checked all my accounts to make sure i'm not on the wrong one.

    What can i even do here?

    :)
     
    BartoszBrozio, Dec 6, 2020
    #1
  2. L4c3rd4 Win User

    Microsoft store saying i dont own the game

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey kevkelleher73, how are you today? Hope you're well.

    So, you're trying to play it in your console or PC?

    FS is in your purchase history?

    https://account.microsoft.com/billing/orders
  3. L4c3rd4 Win User

    Microsoft store saying i dont own the game

    Great, I'm it work out.

    Have a great day mate, cheers. :)
  4. kevkelleher73 Win User

    Microsoft store saying i dont own the game

    i actually just got it resolved i was logged into the microsoft store (this is on pc) but i wasnt logged into the xbox app it never specified the xbox app it jsut said that i wasnt signed in but then realized that i wasn't signed into it.
    Thanks for the help though
  5. John P_14 Win User

    I bought a game but the microsoft store says I don’t own it

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

    If you have purchased a game on your Xbox using gift cards and the Microsoft store is still showing that the game needs to be purchased again, it could be an issue with the game's license or your Xbox account.

    We need to verify if your transaction for the game is successful by signing in at https://account.microsoft.com/billing/orders. If it's successful and is showing as "Completed", it means you have a license for the game.

    Kindly try signing out of your account on your device, restarting your device, and then signing back in.
  6. Rodrigo Oliver Win User

    I bought the game and now it says i dont own it

    Hi Daniel my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, check your transaction history and make sure it was completed.

    Follow these steps:

    Sign in to account.microsoft.com.

    Select Payment & billing > Order history.

    Order history

    You can also check your library.

    Press the Xbox button to open the guide, and then select My games & apps > See all.

    Choose Full library > All owned games.

    Let me know if it works!
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Microsoft store says i dont own the game that i bought a while back

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