microsoft store online games not working

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Click with the menu button on the game icon and go to manage game and add-ons and in saved data delete the ''reserved space'', clean your console's MAC, restart when your internet devices for a few minutes, and try again.

To clean the MAC follow this path
Settings>general>network settings>advanced settings>alternative MAC address and click clear and restart the console when prompted.

If that doesn't work reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.
In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>
Settings> System> Console Info> Reset Console

***Do not reset your console without having your account email and password.***

I tried this many times but it still wont work. I tried using the microsoft store online as well as the xbox store online and none worked.

Hello,

I'm not using Microsoft Store to play games, if I'm using something like Epic Games, would it still work if it's an online game?

Thanks

Mas tu consegue jogar sozinho os jogos, ou eles não iniciam?

-[Translation - But can you play the games alone, or do they not start?]

Sozinho eu consigo, só online que não, ele fica procurando partida e não acha, e é assim com todos os jogos...

-[Translation - Alone I can, only online not, he is looking for a match and doesn't find it, and that's how it is with all games …]

Mas tu consegue jogar sozinho os jogos, ou eles não iniciam?

-[Translation - But can you play the games alone, or do they not start?]